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support category usb
DT4000G2DM (DT4000G2DM)

DataTraveler DT4000G2DM - Support

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Using a USB drive on a Mac

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Using a USB drive on a Windows PC

Frequently Asked Questions

If your DT4000G2DM managed device loses connection with SafeConsole and can no longer be managed or registered,
you may be running into an issue with device client certificate validity. To resolve, click on the link below to download and install the
following update for your device certificate. If this does not resolve, feel free to contact technical support at +1 (800) 435-0640.
Note: Please read the updater instructions in its entirety prior to running the update.

Updater: https://media.kingston.com/support/downloads/DT4000G2DM_Updater.zip

MacOS: Must update on Windows-based system. DT4000G2DM_Updater.exe not supported on MacOS

FAQ: KTD-DT4000G2-SC

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This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

Was this helpful?

If your DT4000G2DM managed device loses connection with SafeConsole and can no longer be managed or registered,
you may be running into an issue with device client certificate validity. To resolve, click on the link below to download and install the
following update for your device certificate. If this does not resolve, feel free to contact technical support at +1 (800) 435-0640.
Note: Please read the updater instructions in its entirety prior to running the update.

Updater: https://media.kingston.com/support/downloads/DT4000G2DM_Updater.zip

MacOS: Must update on Windows-based system. DT4000G2DM_Updater.exe not supported on MacOS

FAQ: KTD-DT4000G2-SC

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To resolve, you will need to update your DT4000G2DM secure USB drive for MacOS Catalina. To update, click on the link below to
download the DT4000G2DM_Mac_Updater.app and DT4000G2DM Mac Updater Instructions. Note: Please read the updater
instructions in its entirety prior to running the update.

Updater: https://media.kingston.com/support/downloads/DT4000G2DM_Mac_Updater.zip

For more information about the "App” not optimized or “App” needs update error message,
feel free to reference Apple’s support article. https://support.apple.com/en-us/HT208436

MacOS: DT4000G2DM_Mac_Updater.app supported on MacOS 10.15 Catalina.

FAQ: KTD-DT4000G2DM-CATA

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This drive is designed to be 100% encrypted. The security is built into the drive and cannot be removed or disabled.

FAQ: KDT-012914-PRV-04

Was this helpful?

This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

Was this helpful?

If your DT4000G2DM managed device loses connection with SafeConsole and can no longer be managed or registered,
you may be running into an issue with device client certificate validity. To resolve, click on the link below to download and install the
following update for your device certificate. If this does not resolve, feel free to contact technical support at +1 (800) 435-0640.
Note: Please read the updater instructions in its entirety prior to running the update.

Updater: https://media.kingston.com/support/downloads/DT4000G2DM_Updater.zip

MacOS: Must update on Windows-based system. DT4000G2DM_Updater.exe not supported on MacOS

FAQ: KTD-DT4000G2-SC

Was this helpful?

This drive is designed to be 100% encrypted. The security is built into the drive and cannot be removed or disabled.

FAQ: KDT-012914-PRV-04

Was this helpful?

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