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Location

• Afghanistan
• Åland Islands
• Albania
• Algeria
• American Samoa
• Andorra
• Angola
• Anguilla
• Antarctica
• Antigua and Barbuda
• Argentina
• Armenia
• Aruba
• Australia
• Austria
• Azerbaijan
• Bahamas
• Bahrain
• Bangladesh
• Barbados
• Belarus
• Belgium
• Belize
• Benin
• Bermuda
• Bhutan
• Bolivia
• Bonaire, Sint Eustatius and Saba
• Bosnia-Herzegovina
• Botswana
• Bouvet Island
• Brazil
• British Indian Ocean Territory (the)
• Brunei
• Bulgaria
• Burkina Faso
• Burundi
• Cambodia
• Cameroon
• Canada
• Canary Islands
• Cape Verde
• Cayman Islands
• Central African Republic
• Chad
• Chile
• China
• Christmas Island
• Cocos (Keeling) Islands
• Colombia
• Comoros
• Congo
• Congo, Democratic Republic of
• Cook Islands
• Costa Rica
• Côte D'Ivoire
• Croatia
• Cuba
• Curaçao
• Cyprus
• Czech Republic
• Denmark
• Djibouti
• Dominica
• Ecuador
• Egypt
• El Salvador
• Equatorial Guinea
• Eritrea
• Estonia
• Eswatini
• Ethiopia
• Falkland Islands (Malvinas)
• Faroe Islands
• Fiji
• Finland
• France
• French Guiana
• French Polynesia
• French Southern Territories
• Gabon
• Gambia
• Georgia
• Germany
• Ghana
• Gibraltar
• Greece
• Greenland
• Grenada
• Guadeloupe
• Guam
• Guatemala
• Guernsey
• Guinea
• Guinea-Bissau
• Guyana
• Haiti
• Heard Island and McDonald Islands
• Holy See
• Honduras
• Hong Kong, SAR of China
• Hungary
• Iceland
• India
• Indonesia
• Iran, Islamic Republic of
• Iraq
• Ireland
• Isle Of Man
• Israel
• Italy
• Jamaica
• Japan
• Jersey
• Jordan
• Kazakhstan
• Kenya
• Kiribati
• Korea, Democratic People's Republic of
• Korea, Republic of
• Kosovo
• Kuwait
• Kyrgyzstan
• Laos
• Latvia
• Lebanon
• Lesotho
• Liberia
• Libya
• Liechtenstein
• Lithuania
• Luxembourg
• Macao
• Macedonia
• Madagascar
• Malawi
• Malaysia
• Maldives
• Mali
• Malta
• Marshall Islands
• Martinique
• Mauritania
• Mauritius
• Mayotte
• Mexico
• Micronesia, Federated States of
• Moldova
• Monaco
• Mongolia
• Montenegro
• Montserrat
• Morocco
• Mozambique
• Myanmar
• Namibia
• Nauru
• Nepal
• Netherlands
• New Caledonia
• New Zealand
• Nicaragua
• Niger
• Nigeria
• Niue
• Norfolk Island
• Northern Mariana Islands
• Norway
• Oman
• Pakistan
• Palau
• Palestinian Territory, Occupied
• Panama
• Papua New Guinea
• Paraguay
• Peru
• Philippines
• Pitcairn
• Poland
• Portugal
• Puerto Rico
• Qatar
• Republic Dominicana
• Réunion
• Romania
• Russia
• Rwanda
• Saint Barthélemy
• Saint Helena, Ascension and Tristan Da Cunha
• Saint Kitts And Nevis
• Saint Lucia
• Saint Martin (French Part)
• Saint Pierre and Miquelon
• Saint Vincent and The Grenadines
• Samoa
• San Marino
• Sao Tome and Principe
• Saudi Arabia
• Senegal
• Serbia
• Seychelles
• Sierra Leone
• Singapore
• Sint Maarten (Dutch Part)
• Slovakia
• Slovenia
• Solomon Islands
• Somalia
• South Africa
• South Georgia and the South Sandwich Islands
• South Sudan
• Spain
• Sri Lanka
• Sudan
• Suriname
• Svalbard and Jan Mayen
• Sweden
• Switzerland
• Syrian Arab Republic
• Taiwan
• Tajikistan
• Tanzania, United Republic of
• Thailand
• Timor-Leste
• Togo
• Tokelau
• Tonga
• Trinidad and Tobago
• Tunisia
• Turkey
• Turkmenistan
• Turks and Caicos Islands
• Tuvalu
• Uganda
• Ukraine
• United Arab Emirates
• United Kingdom
• United States
• United States Minor Outlying Islands
• Uruguay
• Uzbekistan
• Vanuatu
• Venezuela
• Vietnam
• Virgin Islands, British
• Virgin Islands, U.S.
• Wallis and Futuna
• Western Sahara
• Yemen
• Zambia
• Zimbabwe

English Spanish

Preferred language of response

• English
• Spanish

Your Contact Info

First Name

Last Name

Email

Your Kingston product

If you have a HyperX product (i.e., headset), please visit HyperX Support.

DTDE/32GB DTDE/64GB

Product Number

• DTDE/32GB
• DTDE/64GB

Please choose the part number based on the capacity of your Flash product. The part number may also vary based on a specific design (i.e., DT109B/16GB and DT109K/16GB).

Revision Number

Most memory products will contain a Revision Number. This number is used to help identify your product. Please refer to the illustration below to locate the Revision Number on your Kingston memory product.

Revision NumberWork Order Number

If you have difficulty locating the Revision Number, then look for a number in the following format:

Example of Revision Number:     9911111-111.A11LF

Please note, the (99) and/or (LF) may not be present.

Quantity

The correct information to place in this field relates to the number of actual memory products you are having a problem with.

If the product has multiple pieces in it (e.g., a USB drive with a separate cap and lanyard), this qualifies as a single product and you should enter "1" in this field.

Troubleshooting

Please provide details about the problem that you are experiencing and what troubleshooting you have tried

Less than a month More than a month Never Worked

How long has this part been trouble-free?

• Less than a month
• More than a month
• Never Worked

What system or device are you using?

3Com ABIT Acer Acros Adaptec ADATA AIC AIPTEK AIWA Alcatel AMAX Amazon Aopen Apple ARBOR Argus Arima/Rioworks ASRock AST ASUS AT&T/NCR Audiovox Averatec Barnes & Noble BCM BenQ Biostar BlackBerry Blackmagic Design Brother Canon Casio Chaintech Circuit City Cisco ClearCube Clevo Compal Contax Corsair Creative Crucial CTX Dell/Alienware DFI Digisette Digital DJI D-Link Dopod DXG Dynabook EliteGroup (ECS) eMachines Epox Epson E-TEN Everex EVGA FIC Foxconn Fuji Fujitsu G.SKILL Garmin Gateway GE Getac Gigabyte GoPro Hitachi HP/HPE HTC Huawei/xFusion Hynix IBM I-Mate Innostream Intel IronKey Iwill Jenoptik JVC KDS Computers Kodak Konica Minolta Kyocera Largan Leica Lenovo Leo Lexmark LG Electronics Logitech LSI Logic Magellan Magnex Marantz MAXDATA MEDION Micron Microsoft Minolta (Konica) MiTAC/Tyan Mitsubishi Motion Computing Motorola MSI Mustek NCD NEC Newisys Nikon Nilox Nintendo Nokia Nutanix NZXT O2 Okidata Olivetti Olympus OM System/Olympus Orange Oregon Scientific Packard Bell Palm Panasonic Pantech & Curitel PARS Patriot Pentax Philips/Magnavox Polaroid Portwell Praktica Pretec Psion QDI QMS (see Konica) QNAP Qtek Quanta Razer RCA Ricoh Rollei Sabio Sagem Salora Samsung Sanyo Sapphire SeaMicro Sendo SGI Sharp Shuttle Siemens Nixdorf Sigma SiPix Snap Appliance SoftLayer Soltek SONICblue Sony SOTEC SOYO Sun/Oracle Supermicro Synology Tadpole Targa Tatung TeamGroup T-Mobile TomTom Toshiba Toys R Us Transcend Trust Twinhead UMAX Uniwide Valve Via ViewSonic Vivitar VK Mobile Vodafone VuPoint WinBook Wiwynn xcute Xerox ZOTAC Other

Manufacturer

• 3Com
• ABIT
• Acer
• Acros
• Adaptec
• ADATA
• AIC
• AIPTEK
• AIWA
• Alcatel
• AMAX
• Amazon
• Aopen
• Apple
• ARBOR
• Argus
• Arima/Rioworks
• ASRock
• AST
• ASUS
• AT&T/NCR
• Audiovox
• Averatec
• Barnes & Noble
• BCM
• BenQ
• Biostar
• BlackBerry
• Blackmagic Design
• Brother
• Canon
• Casio
• Chaintech
• Circuit City
• Cisco
• ClearCube
• Clevo
• Compal
• Contax
• Corsair
• Creative
• Crucial
• CTX
• Dell/Alienware
• DFI
• Digisette
• Digital
• DJI
• D-Link
• Dopod
• DXG
• Dynabook
• EliteGroup (ECS)
• eMachines
• Epox
• Epson
• E-TEN
• Everex
• EVGA
• FIC
• Foxconn
• Fuji
• Fujitsu
• G.SKILL
• Garmin
• Gateway
• GE
• Getac
• Gigabyte
• GoPro
• Hitachi
• HP/HPE
• HTC
• Huawei/xFusion
• Hynix
• IBM
• I-Mate
• Innostream
• Intel
• IronKey
• Iwill
• Jenoptik
• JVC
• KDS Computers
• Kodak
• Konica Minolta
• Kyocera
• Largan
• Leica
• Lenovo
• Leo
• Lexmark
• LG Electronics
• Logitech
• LSI Logic
• Magellan
• Magnex
• Marantz
• MAXDATA
• MEDION
• Micron
• Microsoft
• Minolta (Konica)
• MiTAC/Tyan
• Mitsubishi
• Motion Computing
• Motorola
• MSI
• Mustek
• NCD
• NEC
• Newisys
• Nikon
• Nilox
• Nintendo
• Nokia
• Nutanix
• NZXT
• O2
• Okidata
• Olivetti
• Olympus
• OM System/Olympus
• Orange
• Oregon Scientific
• Packard Bell
• Palm
• Panasonic
• Pantech & Curitel
• PARS
• Patriot
• Pentax
• Philips/Magnavox
• Polaroid
• Portwell
• Praktica
• Pretec
• Psion
• QDI
• QMS (see Konica)
• QNAP
• Qtek
• Quanta
• Razer
• RCA
• Ricoh
• Rollei
• Sabio
• Sagem
• Salora
• Samsung
• Sanyo
• Sapphire
• SeaMicro
• Sendo
• SGI
• Sharp
• Shuttle
• Siemens Nixdorf
• Sigma
• SiPix
• Snap Appliance
• SoftLayer
• Soltek
• SONICblue
• Sony
• SOTEC
• SOYO
• Sun/Oracle
• Supermicro
• Synology
• Tadpole
• Targa
• Tatung
• TeamGroup
• T-Mobile
• TomTom
• Toshiba
• Toys R Us
• Transcend
• Trust
• Twinhead
• UMAX
• Uniwide
• Valve
• Via
• ViewSonic
• Vivitar
• VK Mobile
• Vodafone
• VuPoint
• WinBook
• Wiwynn
• xcute
• Xerox
• ZOTAC
• Other

This refers to the manufacturer of the computer, motherboard or other device you are using the Kingston product with (i.e., Apple, Asus, Samsung, Toshiba, etc). This does not refer to Kingston itself.

Model Name

This refers to the model of your computer, motherboard or other device (i.e., iPhone 5, Sabertooth Z87, Galaxy S4, Satellite S55-A5352, etc).

Android Apple IOS Linux Mac OS X Other Windows 10 Windows 11 Windows 7 Windows 8 Windows Server 2008 Windows Server 2012 Windows Vista Windows XP

Operating System

• Android
• Apple IOS
• Linux
• Mac OS X
• Other
• Windows 10
• Windows 11
• Windows 7
• Windows 8
• Windows Server 2008
• Windows Server 2012
• Windows Vista
• Windows XP