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support category usb
DataTraveler Max USB Flash Drive (DTMAX)

DataTraveler Max USB Flash Drive - Suporte

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Perguntas Mais Frequentes

The transfer rate for DTMAX series is contingent on multiple factors. The USB port on the host device is one of the primary reasons performance of the USB drive will be limited. The interface needed for optimal performance is USB 3.2 Gen 2 (10Gbs).

Please confirm that the host system meets the following criteria:

• The host machine has a Type-C or Type-A USB 3.2 Gen 2 port.
• If using an extension cable or USB hub, please make sure the cable or USB hub is rated for USB 3.2 Gen 2. Cables and hubs of low quality may be incapable of high-speed data transfer, please check the cable manufacturer’s specifications.
• The host machine has the latest updates, including BIOS, Chipset, and USB drivers.

FAQ: DTMAX-01001-001

Foi útil?

Yes. Thunderbolt/USB4 is often limited to USB 3.2 Gen 2 speeds (10Gbs) (see table below). Please check the specification of your host device.

Kingston -> Compatible Interface for Optimal Performance Standard Max USB Data Transfer Speed    
USB 2.0 480 Mbps
USB 3.2 Gen 1 5 Gbps
DTMAX-> USB 3.2 Gen 2 10 Gbps
DTMAX-> USB 3.2 Gen 2x2 20 Gbps
DTMAX -> USB4/Thunderbolt 10 Gbps, 20 Gbps, 40 Gbps
(Depends on host specs)


FAQ: DTMAX-01001-002

Foi útil?

Isso é comum para armazenamento flash, quer seja um SSD interno ou um armazenamento USB externo, e ocorre devido, em parte, a uma variação na forma como os fabricantes de discos rígidos e de memória flash calculam o megabyte. Os fabricantes de discos rígidos calculam um megabyte (ou 1.000x1.000 bytes) como 1.000 KBs, enquanto que o cálculo binário para armazenamento baseado em flash é de 1.024KBs.

Exemplo: Para um dispositivo de armazenamento baseado em flash de 1 TB, o Windows calculará uma capacidade de 931,32 GB. (1.000.000.000.000÷1.024÷1.024÷1.024=931,32 GB).

Além disso, a Kingston reserva parte da capacidade indicada para a formatação e outras funções, tais como informações específicas de controlador e/ou firmware e, portanto, parte da capacidade indicada não está disponível para armazenamento de dados.

FAQ: KDT-010611-GEN-06

Foi útil?

Our flash drives are plug-n-play devices. Therefore, additional drivers are not required.

FAQ: KDT-110611-GEN-09

Foi útil?

The transfer rate for DTMAX series is contingent on multiple factors. The USB port on the host device is one of the primary reasons performance of the USB drive will be limited. The interface needed for optimal performance is USB 3.2 Gen 2 (10Gbs).

Please confirm that the host system meets the following criteria:

• The host machine has a Type-C or Type-A USB 3.2 Gen 2 port.
• If using an extension cable or USB hub, please make sure the cable or USB hub is rated for USB 3.2 Gen 2. Cables and hubs of low quality may be incapable of high-speed data transfer, please check the cable manufacturer’s specifications.
• The host machine has the latest updates, including BIOS, Chipset, and USB drivers.

FAQ: DTMAX-01001-001

Foi útil?

Yes. Thunderbolt/USB4 is often limited to USB 3.2 Gen 2 speeds (10Gbs) (see table below). Please check the specification of your host device.

Kingston -> Compatible Interface for Optimal Performance Standard Max USB Data Transfer Speed    
USB 2.0 480 Mbps
USB 3.2 Gen 1 5 Gbps
DTMAX-> USB 3.2 Gen 2 10 Gbps
DTMAX-> USB 3.2 Gen 2x2 20 Gbps
DTMAX -> USB4/Thunderbolt 10 Gbps, 20 Gbps, 40 Gbps
(Depends on host specs)


FAQ: DTMAX-01001-002

Foi útil?

In most cases, it is normal for an external USB device to get warm or hot to the touch since the exterior shell helps cool the internal components by emitting heat into the air.

Some of the factors of a USB external device getting warm or hot:

    • Material: Metal flash drives and readers tend to get warmer while in use than other types of USB flash devices. This is simply because metal absorbs heat much more easily than materials like plastic do.
    • Environmental Temperature: If the host device or surrounding temperature is high, the drive's cooling capability decreases. USB drives often become warmer when used in hot environments or with warm devices.
      • File Transfers: Transferring large files or a high volume of files can raise the drive's temperature. Large files take longer to transfer, requiring more energy, thus generating more heat. Quick consecutive file transfers have the same effect as transferring large files, increasing the drive's temperature. During data transfer, the drive heats up internally and releases heat through its casing.
    Note: None of the above listed factors impact the functionality of the USB device.

    After the data transfer is complete, wait 30-60 seconds before removing the USB device from the host machine. This should provide enough time for the temperature of the USB device to cool.

    FAQ: KTD-021211-GEN-01

    Foi útil?

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