Q: ¿Por qué la capacidad de almacenamiento disponible de mi producto es ligeramente inferior a la capacidad anunciada?

<p>Esto es com&uacute;n para el almacenamiento flash, ya sea SSD interno o almacenamiento USB externo, y se debe en parte a una variaci&oacute;n en la forma de calcular el megabyte entre los fabricantes de memorias flash y los de discos duros de plato giratorio. Los fabricantes de discos duros calculan un megabyte (o 1.000x1.000 bytes) como 1.000KBs, mientras que el c&aacute;lculo binario para el almacenamiento basado en flash es de 1.024KBs. <br /> <br /><strong>Ejemplo :</strong> Para un dispositivo de almacenamiento flash de 1TB, Windows calcular&aacute; que tiene una capacidad de 931,32GB. (1,000,000,000,000&divide;1,024&divide;1,024&divide;1,024=931.32GB).<br /><br />Adem&aacute;s, Kingston se reserva parte de la capacidad mencionada para formatear y otras funciones, como el firmware y/o la informaci&oacute;n espec&iacute;fica del controlador, por lo tanto, parte de la capacidad mencionada no est&aacute; disponible para el almacenamiento de datos. </p> <div class="clearfix"></div>

Question 1

When I attempt to access my Ironkey D300SM (Serialized Managed) secure USB drive, MacOS displays “Ironkey D300SM” is not optimized for your Mac” or, after updating to MacOS 10.15 (Catalina) I get “Ironkey D300SM” needs to be updated.”  How do I resolve this?

Accepted Answer

To resolve, you will need to update your Ironkey D300SM (Serialized Managed) secure USB drive for MacOS Catalina. To update, click on the link below to download the IKD300SM_Mac_Updater.app and IKD300SM Mac Updater Instructions.
Note: Please read the updater instructions in its entirety prior to running the update.

Updater: https://media.kingston.com/support/downloads/IKD300SM_Mac_Updater.zip

For more information about the "App” not optimized or “App” needs update error message,
feel free to reference Apple’s support article. https://support.apple.com/en-us/HT208436

MacOS: IKD300SM_Mac_Updater.app supported on MacOS 10.15 Catalina.

Question 2

Where can I find the latest update for my D300SM encrypted USB drive?

Accepted Answer

Select the link below to download the latest update for the D300SM (Serialized Managed) encrypted USB drive.
This update provides compatibility for macOS Big Sur, as well as various SafeConsole Management service updates.
Note: Please read the included updater instructions in its entirety prior to running the update.

Native Windows Update (Windows user): https://media.kingston.com/support/downloads/Updater_D300SM_6.5.0_b7.zip

Question 3

Is the Ironkey EMS Cloud Service coming to an end?

Accepted Answer

Yes. The IronKey EMS Cloud management system hosted by our partner, DataLocker Inc, has begun with the
End of Life (EOL) process set for January 1, 2023. For details about the Ironkey EMS Cloud Service EOL Click Here.

Question 4

&#191;Se puede formatear este dispositivo Flash USB de seguridad para trabajar como un dispositivo USB est&#225;ndar, o la seguridad se desactivar&#225; como para no requerir una contrase&#241;a?

Accepted Answer

Este dispositivo está diseñado para ser 100% encriptado. La seguridad está integrada en el dispositivo y no se puede desactivar o deshabilitar.

Question 5

&#191;Por qu&#233; la capacidad de almacenamiento disponible de mi producto es ligeramente inferior a la capacidad anunciada?

Accepted Answer

Esto es común para el almacenamiento flash, ya sea SSD interno o almacenamiento USB externo, y se debe en parte a una variación en la forma de calcular el megabyte entre los fabricantes de memorias flash y los de discos duros de plato giratorio. Los fabricantes de discos duros calculan un megabyte (o 1.000x1.000 bytes) como 1.000KBs, mientras que el cálculo binario para el almacenamiento basado en flash es de 1.024KBs.

Ejemplo : Para un dispositivo de almacenamiento flash de 1TB, Windows calculará que tiene una capacidad de 931,32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Además, Kingston se reserva parte de la capacidad mencionada para formatear y otras funciones, como el firmware y/o la información específica del controlador, por lo tanto, parte de la capacidad mencionada no está disponible para el almacenamiento de datos.

Question 6

Why does my USB Flash Drive and/or USB Reader get hot/warm to the touch?

Accepted Answer

In most cases, it is normal for an external USB device to get warm or hot to the touch since the exterior shell helps cool the internal components by emitting heat into the air.

Some of the factors of a USB external device getting warm or hot:

Material: Metal flash drives and readers tend to get warmer while in use than other types of USB flash devices. This is simply because metal absorbs heat much more easily than materials like plastic do.
Environmental Temperature: If the host device or surrounding temperature is high, the drive's cooling capability decreases. USB drives often become warmer when used in hot environments or with warm devices.
File Transfers: Transferring large files or a high volume of files can raise the drive's temperature. Large files take longer to transfer, requiring more energy, thus generating more heat. Quick consecutive file transfers have the same effect as transferring large files, increasing the drive's temperature. During data transfer, the drive heats up internally and releases heat through its casing.

Note: None of the above listed factors impact the functionality of the USB device.

After the data transfer is complete, wait 30-60 seconds before removing the USB device from the host machine. This should provide enough time for the temperature of the USB device to cool.

Question 7

If I forgot my password or the drive no longer accepts my password. Can the data on the drive be recovered?

Accepted Answer

By default, after the predefined max number of unsuccessful password attempts is reached, the drive will format and all data will be lost. Once the format is complete, data recovery is not possible. However, if you have not exhausted the max number of unsuccessful password attempts, you may consider contacting a professional data recovery company for assistance, such as DriveSavers Inc.
Please note: Kingston does not retain master passwords for encrypted USB drives.

IronKey D300 Serialized Managed - Soporte

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