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DataTraveler Max USB Flash Drive (DTMAX)

DataTraveler Max USB Flash Drive - Support

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Frequently Asked Questions

The transfer rate for DTMAX series is contingent on multiple factors. The USB port on the host device is one of the primary reasons performance of the USB drive will be limited. The interface needed for optimal performance is USB 3.2 Gen 2 (10Gbs).

Please confirm that the host system meets the following criteria:

• The host machine has a Type-C or Type-A USB 3.2 Gen 2 port.
• If using an extension cable or USB hub, please make sure the cable or USB hub is rated for USB 3.2 Gen 2. Cables and hubs of low quality may be incapable of high-speed data transfer, please check the cable manufacturer’s specifications.
• The host machine has the latest updates, including BIOS, Chipset, and USB drivers.

FAQ: DTMAX-01001-001

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Yes. Thunderbolt/USB4 is often limited to USB 3.2 Gen 2 speeds (10Gbs) (see table below). Please check the specification of your host device.

Kingston -> Compatible Interface for Optimal Performance Standard Max USB Data Transfer Speed    
USB 2.0 480 Mbps
USB 3.2 Gen 1 5 Gbps
DTMAX-> USB 3.2 Gen 2 10 Gbps
DTMAX-> USB 3.2 Gen 2x2 20 Gbps
DTMAX -> USB4/Thunderbolt 10 Gbps, 20 Gbps, 40 Gbps
(Depends on host specs)


FAQ: DTMAX-01001-002

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Yes. Thunderbolt/USB4 is often limited to USB 3.2 Gen 2 speeds (10Gbs) (see table below). Please check the specification of your host device.

Kingston -> Compatible Interface for Optimal Performance Standard Max USB Data Transfer Speed    
USB 2.0 480 Mbps
USB 3.2 Gen 1 5 Gbps
DTMAX-> USB 3.2 Gen 2 10 Gbps
DTMAX-> USB 3.2 Gen 2x2 20 Gbps
DTMAX -> USB4/Thunderbolt 10 Gbps, 20 Gbps, 40 Gbps
(Depends on host specs)


FAQ: DTMAX-01001-002

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The transfer rate for DTMAX series is contingent on multiple factors. The USB port on the host device is one of the primary reasons performance of the USB drive will be limited. The interface needed for optimal performance is USB 3.2 Gen 2 (10Gbs).

Please confirm that the host system meets the following criteria:

• The host machine has a Type-C or Type-A USB 3.2 Gen 2 port.
• If using an extension cable or USB hub, please make sure the cable or USB hub is rated for USB 3.2 Gen 2. Cables and hubs of low quality may be incapable of high-speed data transfer, please check the cable manufacturer’s specifications.
• The host machine has the latest updates, including BIOS, Chipset, and USB drivers.

FAQ: DTMAX-01001-001

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Our flash drives are plug-n-play devices. Therefore, additional drivers are not required.

FAQ: KDT-110611-GEN-09

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This is common for flash storage, whether internal SSD, Flash Card, or external USB storage, and is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting (e.g., File Allocation Table) and other functions such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

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