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IronKey S1000 Basic - Dukungan
Sumber Daya
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Pertanyaan yang Sering Diajukan
Catatan: Harap baca petunjuk pembaruan yang disertakan secara lengkap sebelum menjalankan pembaruan.
Pembaruan native Windows (pengguna Windows):
https://media.kingston.com/kingston/support/downloads/IKUpdater_S1000_BASIC_6.7.0.zip
Catatan: Jika perangkat lunak pembaruan tidak mengatasi masalah Anda, sebaiknya perbarui macOS ke Ventura 13.2.
FAQ: KIK-S1000B-UPDATE
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Catatan: Harap baca petunjuk pembaruan yang disertakan secara lengkap sebelum menjalankan pembaruan.
Pembaruan native Windows (pengguna Windows):
https://media.kingston.com/kingston/support/downloads/IKUpdater_S1000_BASIC_6.7.0.zip
Catatan: Jika perangkat lunak pembaruan tidak mengatasi masalah Anda, sebaiknya perbarui macOS ke Ventura 13.2.
FAQ: KIK-S1000B-UPDATE
Apakah ini membantu?
Catatan: Harap baca petunjuk pembaruan yang disertakan secara lengkap sebelum menjalankan pembaruan.
Pembaruan native Windows (pengguna Windows):
https://media.kingston.com/kingston/support/downloads/IKUpdater_S1000_BASIC_6.7.0.zip
Catatan: Jika perangkat lunak pembaruan tidak mengatasi masalah Anda, sebaiknya perbarui macOS ke Ventura 13.2.
FAQ: KIK-S1000B-UPDATE
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Hal ini umum terjadi pada penyimpanan flash, baik penyimpanan SSD internal atau USB eksternal, yang sebagiannya disebabkan oleh perbedaan dalam cara menghitung megabyte antara produsen memori flash vs produsen hard disk dengan piringan berputar. Produsen hard disk menghitung satu megabyte (atau 1.000x1.000 byte) sebagai 1.000KB, sedangkan perhitungan biner untuk penyimpanan berbasis flash adalah 1.024KB.
Contoh: Untuk perangkat penyimpanan berbasis flash 1TB, Windows akan menghitungnya sebagai berkapasitas 931,32GB. (1.000.000.000.000÷1.024÷1.024÷1.024=931,32GB).
Selain itu, Kingston mencadangkan sebagian dari kapasitas yang tercantum untuk pemformatan dan fungsi lainnya seperti firmware dan/atau informasi khusus pengontrol sehingga sebagian dari kapasitas yang tercantum tidak tersedia untuk penyimpanan data.
FAQ: KDT-010611-GEN-06
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When you delete files from a storage drive while the drive is connected to a macOS system, macOS will keep a backup of the deleted files, allowing you to recover files if accidentally deleted. Because of this feature, macOS will also reserve space on the drive in the event that you do recover the deleted files. Therefore, in order to recover the available storage space back to the drive, you will need to empty the macOS Trash Bin, while the drive in question is connected to the masOS computer.
Should this not work, a complete format of the device should be done. Please follow these instructions to format your Kingston drive.
WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.
- Go to Go > Applications > Utilities and Open Disk Utility.
- Choose your drive from the left panel and then click Erase on the right.
- Select a Volume Format. Select MS-DOS File System or exFAT if you plan to use the drive on macOS and Windows. If used only in a Mac then select Mac OS Extended as the Volume Format.
- Click Erase.
FAQ: KDT-010611-GEN-04
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This drive is designed to be 100% encrypted. The security is build into the drive and cannot be removed or disabled.
FAQ: KDT-012914-PRV-04
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Unfortunately it appears you might have purchased the incorrect type of drive. Note that the IronKey Enterprise devices are designed for large-scale deployments and the use of a centrally managed IronKey Enterprise Management Service (a yearly license per device and separate purchase) is needed. It is this Management Service that issues activation codes and administered by an administrator. A minimum of two devices is needed to run an Enterprise account. The device for you would have been the S1000 Basic. This drive does not require the management software and licenses.
FAQ: KDT-062816-S1000-08
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If your company has enabled the phone home feature and the account is suspended, the drive becomes useless. You will no longer be able to log in or use the drive. The only way you can use as a stand-alone is if the account was set up without the silver bullet and phone home feature.
FAQ: KDT-062816-S1000-07
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No, an Enterprise device cannot be switched to become a Basic device since this could open up security vulnerability. Furthermore, once a Basic device has been upgraded to an Enterprise device, it cannot revert back to a Basic model even after resetting or reassigning the drive through IronKey Enterprise Cloud Management Service or On-Premises Server.
FAQ: KDT-062816-S1000-04
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The user and/or device should NOT be deleted if you want to assign the drive to a different user. The Administrator should re-commission the drive. The following will occur if you delete the device or the user.
Deleting Device.
When you delete a device from System Console you will receive this message:
You have selected 1 device for deletion. You cannot undo this operation. Would you like to continue. Once you select OK you will see Device deleted successfully.
Consequences: When you plug in the device it will ask for a password. But there is no password to enter now because the drive has been deleted. You will see this message.
Deleting User
When deleting a user you will see this message:
You have selected to delete this user. This will also delete the device. Would you like to continue?
Consequences: When you plug in the device it will ask for a password. But there is no password to enter now because the drive has been deleted. You will see this message.
You can only use the drive as long as there is no internet connection.
FAQ: KDT-062816-S1000-05
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Beberapa faktor yang menyebabkan perangkat eksternal USB menjadi hangat atau panas:
- Bahan: Flash drive dan pembaca kartu berbahan logam cenderung menjadi lebih hangat saat digunakan dibandingkan dengan jenis perangkat flash USB lainnya. Hal ini semata-mata karena logam jauh lebih mudah menyerap panas dibandingkan dengan bahan seperti plastik.
- Suhu Lingkungan: Jika perangkat host atau lingkungan sekitarnya bersuhu tinggi, kemampuan pendinginan drive akan menurun. Drive USB sering kali menjadi lebih hangat saat digunakan di lingkungan yang panas atau pada perangkat yang hangat.
- Transfer File: Mentransfer file berukuran besar atau file dalam jumlah besar dapat menaikkan suhu drive. File besar memerlukan waktu lebih lama untuk ditransfer sehingga membutuhkan lebih banyak energi yang berarti menghasilkan panas lebih tinggi. Mentransfer file secara berurutan dan cepat memiliki efek yang sama seperti mentransfer file besar, yaitu menaikkan suhu drive. Selama transfer data, drive memanas secara internal dan melepaskan panas melalui casingnya.
Setelah transfer data selesai, tunggu 30-60 detik sebelum mencabut perangkat USB dari mesin host. Tindakan ini seharusnya memberikan waktu yang cukup untuk menurunkan suhu perangkat USB.
FAQ: KTD-021211-GEN-01
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This is a limitation of the FAT32 file system, which has a limit on the number of files stored on the root of the drive. In order to transfer more data to this unit, you will need perform one of the following.
A) Create folder(s) on the root of the drive and then transfer all data to the folder(s). Once this is done, you should be able to transfer more data to the DataTraveler.
B) Backup the data on the drive to another storage, then reformat the drive with exFAT file system. Once this is done, you should be able to transfer more data to the DataTraveler.
FAQ: KDT-010611-GEN-12
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