Question 1

Di mana saya dapat menemukan pembaruan terbaru untuk drive USB terenkripsi IronKey S1000B saya?

Accepted Answer

Pilih tautan di bawah untuk mengunduh pembaruan terbaru bagi drive USB terenkripsi IronKey S1000B (Basic)
Catatan: Harap baca petunjuk pembaruan yang disertakan secara lengkap sebelum menjalankan pembaruan.

Pembaruan native Windows (pengguna Windows):
https://media.kingston.com/kingston/support/downloads/IKUpdater_S1000_BASIC_6.7.0.zip

Catatan: Jika perangkat lunak pembaruan tidak mengatasi masalah Anda, sebaiknya perbarui macOS ke Ventura 13.2.

Question 2

Is the Ironkey EMS Cloud Service coming to an end?

Accepted Answer

Yes. The IronKey EMS Cloud management system hosted by our partner, DataLocker Inc, has begun with the
End of Life (EOL) process set for January 1, 2023. For details about the Ironkey EMS Cloud Service EOL Click Here.

Question 3

Can this secure USB flash drive be formatted to work as a standard USB drive or the security be disabled as to not require a password?

Accepted Answer

This drive is designed to be 100% encrypted. The security is build into the drive and cannot be removed or disabled.

Question 4

An employee is leaving the company and I need to re-commision the Enterprise drive for a new user. When do I delete the user or drive from the admin console?

Accepted Answer

The user and/or device should NOT be deleted if you want to assign the drive to a different user. The Administrator should re-commission the drive. The following will occur if you delete the device or the user.

Deleting Device.

When you delete a device from System Console you will receive this message:

You have selected 1 device for deletion. You cannot undo this operation. Would you like to continue. Once you select OK you will see Device deleted successfully.

Consequences: When you plug in the device it will ask for a password. But there is no password to enter now because the drive has been deleted. You will see this message.

Deleting User

When deleting a user you will see this message:

You have selected to delete this user. This will also delete the device. Would you like to continue?

Consequences: When you plug in the device it will ask for a password. But there is no password to enter now because the drive has been deleted. You will see this message.

You can only use the drive as long as there is no internet connection.

Question 5

Can I change an Enterprise managed drive to a Basic drive?

Accepted Answer

No, an Enterprise device cannot be switched to become a Basic device since this could open up security vulnerability. Furthermore, once a Basic device has been upgraded to an Enterprise device, it cannot revert back to a Basic model even after resetting or reassigning the drive through IronKey Enterprise Cloud Management Service or On-Premises Server.

FAQ: KDT-062816-S1000-04

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Question 6

Can I still use an Enterprise drive after EMS service has been cancelled?

Accepted Answer

If your company has enabled the phone home feature and the account is suspended, the drive becomes useless. You will no longer be able to log in or use the drive. The only way you can use as a stand-alone is if the account was set up without the silver bullet and phone home feature.

FAQ: KDT-062816-S1000-07

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Question 7

I just purchased an S1000 Enterprise and is asking for an activation code. How do I activate the drive?

Accepted Answer

Unfortunately it appears you might have purchased the incorrect type of drive. Note that the IronKey Enterprise devices are designed for large-scale deployments and the use of a centrally managed IronKey Enterprise Management Service (a yearly license per device and separate purchase) is needed. It is this Management Service that issues activation codes and administered by an administrator. A minimum of two devices is needed to run an Enterprise account. The device for you would have been the S1000 Basic. This drive does not require the management software and licenses.

FAQ: KDT-062816-S1000-08

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Question 8

Mengapa kapasitas penyimpanan yang tersedia pada produk saya sedikit lebih kecil dari kapasitas yang diiklankan?

Accepted Answer

Hal ini umum terjadi pada penyimpanan flash, baik penyimpanan SSD internal atau USB eksternal, yang sebagiannya disebabkan oleh perbedaan dalam cara menghitung megabyte antara produsen memori flash vs produsen hard disk dengan piringan berputar. Produsen hard disk menghitung satu megabyte (atau 1.000x1.000 byte) sebagai 1.000KB, sedangkan perhitungan biner untuk penyimpanan berbasis flash adalah 1.024KB.

Contoh: Untuk perangkat penyimpanan berbasis flash 1TB, Windows akan menghitungnya sebagai berkapasitas 931,32GB. (1.000.000.000.000÷1.024÷1.024÷1.024=931,32GB).

Selain itu, Kingston mencadangkan sebagian dari kapasitas yang tercantum untuk pemformatan dan fungsi lainnya seperti firmware dan/atau informasi khusus pengontrol sehingga sebagian dari kapasitas yang tercantum tidak tersedia untuk penyimpanan data.

Question 9

On a Mac, my DataTraveler does not show free space after deleting files. How do I resolve this?

Accepted Answer

When you delete files from a storage drive while the drive is connected to a macOS system, macOS will keep a backup of the deleted files, allowing you to recover files if accidentally deleted. Because of this feature, macOS will also reserve space on the drive in the event that you do recover the deleted files. Therefore, in order to recover the available storage space back to the drive, you will need to empty the macOS Trash Bin, while the drive in question is connected to the masOS computer.

Should this not work, a complete format of the device should be done. Please follow these instructions to format your Kingston drive.

WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.

Go to Go > Applications > Utilities and Open Disk Utility.
Choose your drive from the left panel and then click Erase on the right.
Select a Volume Format. Select MS-DOS File System or exFAT if you plan to use the drive on macOS and Windows. If used only in a Mac then select Mac OS Extended as the Volume Format.
Click Erase.

Question 10

My DataTraveler is not full, but when I try to transfer data to the drive I receive an error message stating, "The Directory or File cannot be created". Why?

Accepted Answer

This is a limitation of the FAT32 file system, which has a limit on the number of files stored on the root of the drive. In order to transfer more data to this unit, you will need perform one of the following.

A) Create folder(s) on the root of the drive and then transfer all data to the folder(s). Once this is done, you should be able to transfer more data to the DataTraveler.

B) Backup the data on the drive to another storage, then reformat the drive with exFAT file system. Once this is done, you should be able to transfer more data to the DataTraveler.

Question 11

Mengapa Flash Drive USB dan/atau Pembaca USB saya menjadi panas/hangat saat disentuh?

Accepted Answer

Pada sebagian besar kasus, hal yang wajar jika perangkat USB eksternal menjadi hangat atau panas saat disentuh karena selongsong luarnya membantu pendinginan komponen internal dengan melepaskan panas ke udara.

Beberapa faktor yang menyebabkan perangkat eksternal USB menjadi hangat atau panas:

Bahan: Flash drive dan pembaca kartu berbahan logam cenderung menjadi lebih hangat saat digunakan dibandingkan dengan jenis perangkat flash USB lainnya. Hal ini semata-mata karena logam jauh lebih mudah menyerap panas dibandingkan dengan bahan seperti plastik.
Suhu Lingkungan: Jika perangkat host atau lingkungan sekitarnya bersuhu tinggi, kemampuan pendinginan drive akan menurun. Drive USB sering kali menjadi lebih hangat saat digunakan di lingkungan yang panas atau pada perangkat yang hangat.
Transfer File: Mentransfer file berukuran besar atau file dalam jumlah besar dapat menaikkan suhu drive. File besar memerlukan waktu lebih lama untuk ditransfer sehingga membutuhkan lebih banyak energi yang berarti menghasilkan panas lebih tinggi. Mentransfer file secara berurutan dan cepat memiliki efek yang sama seperti mentransfer file besar, yaitu menaikkan suhu drive. Selama transfer data, drive memanas secara internal dan melepaskan panas melalui casingnya.

Catatan: Tidak ada satu pun faktor yang disebutkan di atas yang berdampak terhadap fungsionalitas perangkat USB.

Setelah transfer data selesai, tunggu 30-60 detik sebelum mencabut perangkat USB dari mesin host. Tindakan ini seharusnya memberikan waktu yang cukup untuk menurunkan suhu perangkat USB.

Question 12

How can I recover my password?

Accepted Answer

As part of the security of the device there are no "backdoor" passwords or ways for IronKey to restore the device for you.

IronKey Basic S1000:

If you are unable to recall your password, we can only provide helpful tips on how to remember or recover it. After 10 failed consecutive password attempts, the device will either reset or permanently self-destruct based on this setting.This feature is configured at the time the device is initially set up and can be updated in the Preferences menu of the IronKey Control Panel.The reset function will wipe all your data and the AES Encryption keys on your device, so your data will not be recoverable, but allows you to initialize and use the device again.

Please note: this option must have already been set within the IronKey Control Panel. Without unlocking the device there is no way to change from self-destruct to reset.

IronKey Enterprise S1000:

IronKey Enterprise S1000 users may contact their IronKey Enterprise Administrator for password assistance.

Question 13

How do I upgrade IronKey S1000 Basic to Enterprise?

Accepted Answer

1. Insert your Basic S1000 into the USB port of your Windows or Mac computer and wait until detected　

2. In Windows click on Computer. In Mac double click on the Ironkey icon when mounted on desktop

3. In Windows double click on the drive labeled “IronKey Unlocker” and then on "Ironkey.exe". In Mac double click on "Ironkey.app"

4. Log into your drive　

5. Click on Settings and then on Tools　

6. Click on Upgrade to Enterprise　

7. Enter the Activation Code that was issued by your Ironkey Admin and agree to the End User License Agreement　

8. Click on the Activate button　

9. Follow the on-screen instructions to finish the setup of your IronKey device　

If you have any questions or trouble with your device, please contact your system administrator.

Question 14

What is the difference between "Disable and "Detonate" in the Silver Bullet Service?

Accepted Answer

The Silver Bullet Service comes with two main features: You can either disable a device (and later re-enable it) or detonate it. If you detonate a device, this will trigger its built-in self-destruct mechanism and the device will become permanently unusable. Disabled devices can be unlocked or re-commissioned (after enabled) and issued to a different user. Disabling a device will not free up a license but detonating it will.

Question 15

Where do I find the serial number for my Ironkey drive?

Accepted Answer

For a non-managed model, here is where to find the serial number:

1. Plug In Ironkey drive
2. Run IronKey.exe
3.Enter password and login to IronKey
4. In the windows System tray (bottom right corner of windows), right click on IronKey icon and select "About IronKey D300"

5. Serial number will be visible here (Highlighted in red box):

For a managed or enterprise model that is not yet activated, here is where to find the serial number:

1. Plug in your IronKey drive
2. Run IronKey.exe
3. When you see the control panel asking for activation code, Hold the" CTRL" key and "Left Click" on the IronKey logo on the top left control panel (Picture below)

4. The Configuration window will pop up with the serial number (highlighted in the red box)

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IronKey S1000 Basic - Dukungan

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Penggunaan Drive USB pada Komputer Mac

Penggunaan Drive USB dengan Linux Ubuntu

Penggunaan Drive USB pada PC Windows

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