Kingston Limited Warranty Statement

Complete information regarding Kingston's warranties is listed below. You can jump directly to the section that you want more quickly by selecting the topic that you need from the list below:

• Duration of Warranty
• Free Technical Support
• Warranty Claim Procedures and Requirements
• DISCLAIMERS

Kingston warrants to the original end-user customer that its products are free from defects in material and workmanship on the terms and conditions set forth herein. Subject to the conditions and limitations set forth below, Kingston will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Kingston on an exchange basis, and will be either new or recertified. All recertified products have been tested to ensure that they are functionally equivalent to new products. If Kingston is unable to repair or replace the product, it will refund or credit the lesser of either the current value of the product at the time the warranty claim is made or the purchase price. Proof of purchase must be provided which shows the original date and place of purchase, as well as the product description and price.

This limited warranty does not cover any damage to the product that results from (a) improper installation, accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions, (b) cosmetic damage, including but not limited to scratches, dents and cracks on touch-screens or casings; or (c) any unauthorized disassembly, repair or modification. This limited warranty shall not apply if: (i) the product was not used in accordance with any accompanying instructions, or (ii) the product was not used for its intended function.

This limited warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, that has not been handled or packaged correctly, that has been sold as second-hand or that has been resold contrary to USA and other applicable export regulations.

For IronKey™ drives, compatibility information may be found on the product datasheet published on www.kingston.com. Kingston makes no guarantee that IronKey™ software will be compatible with future hardware or operating system changes or upgrades.

This limited warranty covers only repair, replacement, refund or credit for defective Kingston products, as provided above. Kingston is not liable for, and does not cover under warranty, any damages or losses of any kind whatsoever resulting from loss of, damage to or corruption of content or data or any costs associated with determining the source of system problems or removing, servicing or installing Kingston products. This warranty excludes third-party software, connected equipment or stored data. Kingston is therefore not liable for any actual or consequential losses or damage attributable to third-party software, connected equipment or stored data. In the event of a claim, Kingston's sole and maximum obligation shall be to repair or replace the hardware or issue a refund at Kingston’s sole discretion.

Duration of Warranty

Product Lifetime Warranty:**

The following Kingston products are covered by this warranty for the life of the product lifetime.

Memory modules including:

• ValueRAM®
• HyperX®
• Kingston FURY®
• Server Premier
• Retail Memory
• Kingston system-specific memory

Flash memory cards including:

• Secure Digital
• Secure Digital HC and XC excluding Industrial Temp & Endurance cards
• CompactFlash
• MultiMediaCard
• Flash adapters

**Product lifetime is defined as the normal time expectancy for the use of products in the industry. However, the lifetime warranty may be subject to definitions as set by different countries. For Russia, the lifetime warranty is determined to be for a period of ten (10) years from the date of purchase by the original end user customer.

Five-year Warranty:

The following Kingston products are covered by this warranty for a period of five years from the date of purchase by the original end user customer, unless otherwise stated below:

• USB DataTraveler® drives (excluding DataTraveler 2000)
• IronKey™ drives (Excluding IKVP80ES, IKKP200, IKKP200C, IKD500SM) )
• Industrial-temp microSD card (SDCIT)
• Design-In DRAM Module (“CBD”)

Five-year Conditional SSD Warranty:

The following Kingston products are covered by this warranty, based on which of the following events occurs first: (i) five (5) years from the date of purchase by the original end-user customer; (ii) when the usage of a SATA SSD as measured by Kingston’s implementation of the SMART attribute 231, labelled as “SSD Wear Indicator”, reaches a normalised value of one (1) as indicated by Kingston’s SSD Manager (“KSM”), or (iii) when the usage of an NVME SSD as indicated by Kingston’s implementation of the Health attribute “Percentage Used” reaches or exceeds a normalised value of one hundred (100) as indicated by the KSM.

The KSM is specified in the datasheet for the products and is available via Kingston’s website at kingston.com/SSDmanager. For SATA SSDs, a new unused product will show a wear indicator value of one hundred (100), whereas a product that has reached its warranty limit will show a wear indicator value of one (1). For NVMe SSDs, a new unused product will show a Percentage Used value of zero(0), whereas a product that reaches its warranty limit will show a Percentage Used value of greater than or equal to one hundred (100).

Please refer to the following SSD warranty table for product-specific warranty information:

Three-year Warranty:

The following Kingston products are covered by this warranty for a period of three years from the date of purchase by the original end-user customer:

• IronKey™ Vault Privacy 80 External SSD (IKVP80ES), Keypad 200 (IKKP200), Keypad 200C (IKKP200C)
• High Endurance microSD card (SDCE)
• Industrial card (SDCIT2, SDIT)
• DataTraveler microDuo3 G2(DTDUO3G2), and those select SSDs as listed in the following table:

Three-year Conditional SSD Warranty:

The following Kingston products are covered by this warranty, based on which of the following events occurs first: (i) three years from the date of purchase by the original end user customer; (ii) when the usage of a SATA SSD as measured by Kingston’s implementation of the SMART attribute 231, labelled as “SSD Wear Indicator”, reaches a normalised value of one (1) as indicated by the Kingston SSD Manager (“KSM”); or (iii) when the usage of an NVME SSD as measured by Kingston’s implementation of the Health attribute “Percentage Used” reaches or exceeds a normalised value of one hundred (100) as indicated by KSM.

The KSM is specified in the datasheet for the specific product and is available via Kingston’s website at kingston.com/SSDmanager. For SATA SSDs, a new unused product will show a wear indicator value of one hundred (100), whereas a product that has reached its warranty limit will show a wear indicator value of one (1). For NVMe SSDs, a new unused product will show a Percentage Used value of zero(0), whereas a product that reaches its warranty limit will show a Percentage Used value of greater than or equal to one hundred (100).

Please refer to the following SSD warranty table for product-specific warranty information:

Two-year Warranty:

The following Kingston products are covered by this warranty for a period of two years from the date of purchase by the original end-user customer:

• IronKey™ D500SM
• DataTraveler® Bolt Duo
• MobileLite® Wireless - Gen 3
• MobileLite® Wireless - Gen 2
• MobileLite® Reader
• microSD Reader
• Nucleum
• Workflow Station and Workflow Readers
• Products under the Kingston Customisation Programme. Kingston Customisation Programme products are limited to credit or refund during the two-year warranty period. In some instances, Kingston may, at its option, elect to replace defective products ordered through the Kingston Customisation Programme with functionally equivalent products.

One-year Warranty:

The following Kingston products are covered by this warranty for a period of one year from the date of purchase by the original end-user customer:

• MobileLite® Wireless - Gen 1
• DataTraveler® Accessory Kit
• Wi-Drive®
• TravelLite®
• SD/MMC Reader
• Bali microSDHC Class 10 UHS-1

If a product has been discontinued, Kingston, at its sole discretion, shall either repair the product, offer to replace it with a comparable product or provide a refund at the lesser of the purchase price or the product’s current value.

Repaired or replacement products will continue to be covered by this limited warranty for the remainder of the original warranty term or ninety (90) days, whichever is longer.

This limited warranty applies only to the original end-user customer and is subject to the terms and requirements described herein. This limited warranty is non-transferable. Products purchased as part of a kit require that the kit be returned in its entirety in order to be eligible for warranty.

Free Technical Support

If you experience difficulty during the installation or subsequent use of a Kingston product, you may contact Kingston's Technical Support department prior to servicing your system.

For support over the Internet, visit kingston.com/support.

Kingston also provides free English-language technical support to its customers worldwide.

United States and Canada:

Kingston Technical Support in the United States and Canada can be contacted directly by calling toll-free at: +1 (800) 435-0640.

Latin America:

For Kingston Technical Support in Latin America, please visit kingston.com/support.

Europe, Middle East and Africa:

For Kingston Technical Support in Europe, the Middle East and Africa (with the exception of countries listed elsewhere), please visit kingston.com/support

Asia:

For Technical Support in Asia, please visit: kingston.com/support

Russia, Belarus:

Contact Kingston Technical Support in Russia: [email protected]

Ukraine:

Contact Kingston Technical Support in Ukraine: [email protected]

Countries of Central Asia and the Caucasus, Moldova:

Contact technical support Kingston for CIS countries: [email protected]

Warranty Claim Procedures and Requirements

To obtain warranty service, you may return a defective product to your original point of purchase, or the authorized Kingston dealer or distributor from whom you purchased the Kingston product. Please confirm the terms of its return policies prior to returning the product. Typically, you must include product identification information, including model number and serial number (if applicable) with a detailed description of the problem you are experiencing. You will be required to provide proof of purchase. All returned parts or products, if replaced or refunded, will become Kingston’s property upon receipt. Repaired or replacement product will be shipped at Kingston's expense. To the extent permitted by applicable laws, products not imported or sold through authorized Kingston dealers or distributors are not covered by this warranty. This is to ensure certification of quality. Please contact the dealer from whom you have purchased such products for available warranty.

United States:

In the United States, you may obtain warranty service directly from the Kingston service centre after first obtaining a Return Material Authorisation ("RMA") number from Kingston. An RMA number is obtained by visiting kingston.com/support or by calling Kingston Customer Service on +1 (714) 438-1810 or +1 (800) 337-3719. For ValueRAM memory product returns, please contact Technical Support on +1 (800) 435-0640 for RMA service and support.

Once you have obtained an RMA number from Kingston, you must, within thirty (30) days, send the product to Kingston Technology Company, Inc., Customer Service, 17665-A Newhope Street, Fountain Valley, CA 92708 USA. You are responsible for the cost of insuring and shipping your returned products. Products shipped to the service centre must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

Europe, Middle East and Africa:

In Europe, the Middle East and Africa, if you are unable to obtain warranty service from your original point of purchase or the authorised Kingston dealer or distributor from whom you purchased the product, you may obtain warranty service directly from the Kingston service centre after first obtaining a Return Material Authorisation (“RMA”) number from Kingston. An RMA number is obtained by visiting kingston.com/support. In some circumstances, we may require proof of purchase.

Once you have obtained an RMA number from Kingston, you must, within thirty (30) days, send the product to Kingston Technology Europe Co LLP, Kingston Court, Brooklands Close, Sunbury on Thames, Middlesex, TW16 7EP, UK. You are responsible for the cost of insuring and shipping the product(s). The product(s) must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

Asia:

In Asia, please refer to the region which applies to you.

In Taiwan, you may obtain warranty service through (a) your original point of purchase, (b) an authorised service centre by visiting kingston.com/support/taiwan-service-centers; or (c) directly form the Kingston service centre after first obtaining a Return Material Authorization(“RMA”) number from Kingston. An RMA number obtained by visiting kingston.com/support/tw-rma-apply. In some circumstances, we may require proof of purchase.

Once you have obtained an RMA number from Kingston, you must, within three (3) days, send the product to Kingston Technology Far East Corp., 4F., No. 8, Kedung 3rd Road, Chunan, Miaoli, Taiwan 35053. You are responsible for the cost of insuring and shipping the product(s). The product(s) must be properly packaged to prevent damage in transit. The Kingston RMA number must be prominently displayed on the outside of the package. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

In China, you may obtain warranty service through either an authorised distributor or directly from the Kingston service centre. For a list of service centres in China, please visit kingston.com/support/china/center.

In all other Asian countries, please contact your original point of purchase to obtain warranty service. If you are unable to return the product to your original point of purchase, please contact Kingston by visiting kingston.com/support for RMA service and support.

DISCLAIMERS

This warranty is being provided by:

Kingston Technology Company, Inc.
17600 Newhope Street
Fountain Valley, CA 92708
USA

Embedded and DRAM Component Products

For additional product specific warranty information, please see the warranty statements for Embedded, DRAM and Design-in SSD components.

Australian Consumers:

Please see Kingston’s Limited Warranty Statement for warranty information for Australia.

Rev. 07/2024

10/2019 - 05/2020
05/2020 - 07/2021
07/2021 - 12/2021
12/2021 - 05/2022
12/2021 - 05/2022
05/2022 - 05/2023
05/2023 - 08/2023
08/2023 - 09/2023
09/2023 - 10/2023
10/2023 - 01/2024
01/2024 - 07/2024