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Preferred language of response

English
French
German

Your contact info

First name

Last name

Company Name (if applicable)

Confirm Email

Your Kingston product

Product Type

Memory
Solid-State Drives
USB Drives
Memory Cards
Card Readers
Wireless
Hub

If you have a HyperX product (i.e. headset), please visit HyperX Support.

Product Number

Please choose the part number based on the capacity of your Flash product. The part number may also vary based on a specific design (i.e., DT109B/16GB and DT109K/16GB).

Revision Number

Most memory products will contain a Revision Number. This number is used to help identify your product. Please refer to the illustration below to locate the Revision Number on your Kingston memory product.

Revision Number ts revision box green

Work Order Number

If you have difficulty locating the Revision Number, then look for a number in the following format:

Example of Revision Number: 9911111-111.A11LF

Please note, the (99) and/or (LF) may not be present.

Quantity

The correct information to place in this field relates to the number of actual memory products you are having a problem with.

If the product has multiple pieces in it (e.g., a USB drive with a separate cap and lanyard), this qualifies as a single product and you should enter "1" in this field.

Troubleshooting

Please provide details about the problem that you are experiencing and what troubleshooting you have tried

How long has this part been trouble-free?

Less than a month
More than a month
Never Worked

What system or device are you using?

Manufacturer

3Com
ABIT
Acer
Acros
Adaptec
ADATA
AIC
AIPTEK
AIWA
Alcatel
AMAX
Amazon
Aopen
Apple
ARBOR
Argus
Arima/Rioworks
ASRock
AST
ASUS
AT&T/NCR
Audiovox
Averatec
Barnes & Noble
BCM
BenQ
Biostar
BlackBerry
Blackmagic Design
Brother
Canon
Casio
Chaintech
Circuit City
Cisco
ClearCube
Clevo
Compal
Contax
Corsair
Creative
Crucial
CTX
Dell/Alienware
DFI
Digisette
Digital
DJI
D-Link
Dopod
DXG
Dynabook
EliteGroup (ECS)
eMachines
Epox
Epson
E-TEN
Everex
EVGA
FIC
Foxconn
Fuji
Fujitsu
G.SKILL
Garmin
Gateway
GE
Getac
Gigabyte
GoPro
Hitachi
HP/HPE
HTC
Huawei/xFusion
Hynix
IBM
I-Mate
Innostream
Intel
IronKey
Iwill
Jenoptik
JVC
KDS Computers
Kodak
Konica Minolta
Kyocera
Largan
Leica
Lenovo
Leo
Lexmark
LG Electronics
Logitech
LSI Logic
Magellan
Magnex
Marantz
MAXDATA
MEDION
Micron
Microsoft
Minolta (Konica)
MiTAC/Tyan
Mitsubishi
Motion Computing
Motorola
MSI
Mustek
NCD
NEC
Newisys
Nikon
Nilox
Nintendo
Nokia
Nutanix
NZXT
O2
Okidata
Olivetti
Olympus
OM System/Olympus
Orange
Oregon Scientific
Packard Bell
Palm
Panasonic
Pantech & Curitel
PARS
Patriot
Pentax
Philips/Magnavox
Polaroid
Portwell
Praktica
Pretec
Psion
QDI
QMS (see Konica)
QNAP
Qtek
Quanta
Razer
RCA
Ricoh
Rollei
Sabio
Sagem
Salora
Samsung
Sanyo
Sapphire
SeaMicro
Sendo
SGI
Sharp
Shuttle
Siemens Nixdorf
Sigma
SiPix
Snap Appliance
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Soltek
SONICblue
Sony
SOTEC
SOYO
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Supermicro
Synology
Tadpole
Targa
Tatung
TeamGroup
T-Mobile
TomTom
Toshiba
Toys R Us
Transcend
Trust
Twinhead
UMAX
Uniwide
Valve
Via
ViewSonic
Vivitar
VK Mobile
Vodafone
VuPoint
WinBook
Wiwynn
xcute
Xerox
ZOTAC
Other

This refers to the manufacturer of the computer, motherboard or other device you are using the Kingston product with (i.e., Apple, Asus, Samsung, Toshiba, etc). This does not refer to Kingston itself.

Model Name

This refers to the model of your computer, motherboard or other device (i.e., iPhone 5, Sabertooth Z87, Galaxy S4, Satellite S55-A5352, etc).

Operating System.

Android
Apple IOS
Linux
Mac OS X
Other
Windows 10
Windows 11
Windows 7
Windows 8
Windows Server 2008
Windows Server 2012
Windows Vista
Windows XP

Delivery Address (optional)

(Please provide your shipping address in case it is needed to expedite the warranty process.)

Address 1

Address 2

Address 3

Town

County

Aberdeenshire
Angus
Avon
Ayrshire
Banffshire
Bedfordshire
Berkshire
Berwickshire
Borders
Buckinghamshire
Caithness
Cambridgeshire
Central
Channel Islands
Cheshire
Clackmannanshire
Cleveland
Clwyd
Clwyn
Cornwall
County Antrim
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County Fermanagh
County Londonderry
County Tyrone
Cumbria
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Dorset
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Dunbartonshire
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East Lothian
EastSussex
Essex
Fife
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Gwent
Gwynedd
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Highlands and Islands
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Inverness-Shire
Isle of Arran
Isle of Barra
Isle of Bute
Isle of Cumbrae
Isle of Harris
Isle of Islay
Isle of Jura
Isle of Lewis
Isle of Man,Iom
Isle of North Uist
Isle of Skye
Isle of South Uist
Isle of Tiree
Isle of Wight
Isles of Scilly
Kent
Kincardineshire
Kirkcudbrightshire
Lanarkshire
Lancashire
Leicestershire
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London
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Tayside
Tyne and Wear
Warwickshire
West Glamorgan
West Lothian
West Midlands
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West Yorkshire
Wigtownshire
Wiltshire
Worcestershire

County

Post code

Phone Code

+1 (United States)
+20 (Egypt)
+27 (South Africa)
+30 (Greece)
+31 (Netherlands)
+32 (Belgium)
+33 (France)
+34 (Canary Islands)
+34 (Spain)
+ 36 (Hungary)
+39 (Italy)
+40 (Romania)
+41 (Switzerland)
+43 (Austria)
+44 (Guernsey)
+44 (Isle Of Man)
+44 (Jersey)
+44 (United Kingdom)
+45 (Denmark)
+46 (Sweden)
+47 (Norway)
+48 (Poland)
+49 (Germany)
+60 (Malaysia)
+61 (Australia)
+62 (Indonesia)
+63 (Philippines)
+64 (New Zealand)
+65 (Singapore)
+66 (Thailand)
+81 (Japan)
+82 (Korea, Republic of)
+84 (Vietnam)
+90 (Turkey)
+91 (India)
+92 (Pakistan)
+94 (Sri Lanka)
+95 (Myanmar)
+98 (Iran, Islamic Republic of)
+212 (Morocco)
+213 (Algeria)
+216 (Tunisia)
+218 (Libya)
+221 (Senegal)
+224 (Guinea)
+225 (Côte D'Ivoire)
+226 (Burkina Faso)
+229 (Benin)
+231 (Liberia)
+234 (Nigeria)
+237 (Cameroon)
+238 (Cape Verde)
+239 (Sao Tome and Principe)
+241 (Gabon)
+243 (Congo)
+244 (Angola)
+245 (Guinea-Bissau)
+246 (British Indian Ocean Territory (the))
+248 (Seychelles)
+256 (Uganda)
+258 (Mozambique)
+261 (Madagascar)
+263 (Zimbabwe)
+264 (Namibia)
+265 (Malawi)
+266 (Lesotho)
+267 (Botswana)
+268 (Eswatini)
+298 (Faroe Islands)
+299 (Greenland)
+350 (Gibraltar)
+351 (Portugal)
+352 (Luxembourg)
+353 (Ireland)
+354 (Iceland)
+355 (Albania)
+356 (Malta)
+357 (Cyprus)
+358 (Finland)
+359 (Bulgaria)
+370 (Lithuania)
+371 (Latvia)
+372 (Estonia)
+373 (Moldova)
+376 (Andorra)
+377 (Monaco)
+378 (San Marino)
+381 (Serbia)
+382 (Montenegro)
+383 (Kosovo)
+385 (Croatia)
+386 (Slovenia)
+387 (Bosnia-Herzegovina)
+389 (Macedonia)
+420 (Czech Republic)
+421 (Slovakia)
+423 (Liechtenstein)
+500 (Falkland Islands (Malvinas))
+501 (Belize)
+502 (Guadeloupe)
+508 (Saint Pierre and Miquelon)
+594 (French Guiana)
+596 (Martinique)
+689 (French Polynesia)
+852 (Hong Kong, SAR of China)
+886 (Taiwan)
+961 (Lebanon)
+962 (Jordan)
+964 (Iraq)
+965 (Kuwait)
+966 (Saudi Arabia)
+967 (Yemen)
+968 (Oman)
+971 (United Arab Emirates)
+972 (Israel)
+973 (Bahrain)
+974 (Qatar)

Phone Number

Copy of your Proof of Purchase Attach proof of purchase

Documentation indicting place and date of purchase is required for warranty replacements.

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Distributor of DRAM products

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We use “Kingston” to refer to our trading companies based in the United Kingdom, and their legal successors. Their registered names and principal activities/product groups are listed below:

Kingston Technology Europe Co LLP
Distributor of DRAM products

Kingston Digital Europe Co LLP
Distributor of flash memory products and accessories

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