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Your Kingston product

If you have a HyperX product (i.e. headset), please visit HyperX Support.

Please choose the part number based on the capacity of your Flash product. The part number may also vary based on a specific design (i.e., DT109B/16GB and DT109K/16GB).
Most memory products will contain a Revision Number. This number is used to help identify your product. Please refer to the illustration below to locate the Revision Number on your Kingston memory product.


Revision NumberWork Order Number


If you have difficulty locating the Revision Number, then look for a number in the following format:
    Example of Revision Number:     9911111-111.A11LF


Please note, the (99) and/or (LF) may not be present.
The correct information to place in this field relates to the number of actual memory products you are having a problem with.

If the product has multiple pieces in it (e.g., a USB drive with a separate cap and lanyard), this qualifies as a single product and you should enter "1" in this field.

Please provide details about the problem that you are experiencing and what troubleshooting you have tried
What system or device are you using?
This refers to the manufacturer of the computer, motherboard or other device you are using the Kingston product with (i.e., Apple, Asus, Samsung, Toshiba, etc). This does not refer to Kingston itself.
This refers to the model of your computer, motherboard or other device (i.e., iPhone 5, Sabertooth Z87, Galaxy S4, Satellite S55-A5352, etc).
(Please provide your shipping address in case it is needed to expedite the warranty process.)
Attach proof of purchase
Documentation indicting place and date of purchase is required for warranty replacements.

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We use “Kingston” to refer to our trading companies based in the United Kingdom, and their legal successors. Their registered names and principal activities/product groups are listed below:

Kingston Technology Europe Co LLP
Distributor of DRAM products

Kingston Digital Europe Co LLP
Distributor of flash memory products and accessories

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