I am copying files to my flash memory and get an error message stating, "The directory or file cannot be created." The total size of all files is less than the capacity of the card. Why?

FAT32 file system has a single file size limitation of 3.99GB. In order to transfer a single file to the card that is larger than 3.99GB, you will need to reformat the card using the exFAT file system. Once this is done, you can transfer larger files to the flash card. Note: Make sure the device you plan to use the card with, supports exFAT file system.

My flash card is not seen by my device or shows a card error in the device, but it works OK in another device. Why?

Depending on what the device supports, you may be running into a incompatibility related issue. To confirm, you should refer to your device’s user manual for assistance. Please see below for more details. Card Type - With various card types available, it's important to make sure you are using one that is supported by your device. For example, some card types include: SDHC, SDXC, and SDUC. Although some devices may support all three card types, older devices may only support one or two. Please check your devices user manual to confirm which card types it supports. Card Capacity - Along with card types, there is also card capacity. With card capacities ranging from less than 2GB up to 128TB and above, it is important to confirm which capacities are supported by the device in question. File System - The File System can also cause support related symptoms. With the various card capacities comes different File Systems, such as FAT, NTFS, and exFAT to name a few. Please check your devices user manual to confirm which File Systems are supported. If your card is utilizing an unsupported File System, you may be able to resolve by reformatting the card with a compatible File System.

I am being prompted for a password to access my flash card. What is the password?

Kingston does not distribute flash media with password protection. This password was either generated by a third party program or by a mobile phone. To regain access, use the third party software or the Lock Code assigned to the mobile phone.

Can I boot from this Kingston flash card, set it as a fixed disk or run an OS from it?

No. We do not support ourflash cards as bootable devices, fixed disks or something you can run an OSfrom.

Why is the available storage capacity of my product slightly less than the advertised capacity?

This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs. Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB). Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage. <div class="clearfix"></div>

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This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

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