DC500M Data Center Solid State Drive - Mixed-Use - Support

You can, but you must first disable the security for the drive in the original computer. Then you can enable it again in the new computer.

KSD-011411-ENC-02

FAQ: KSD-011411-ENC-02

No. If you forget the password for this drive, it cannot be accessed. Be aware that forgetting your password is not covered under Kingston’s warranty.

The only exception to this is using a master or administrative password for the drive in addition to the user password. The BIOS would have to support this and it would have to be enabled at the time you initiated the ATA security for this drive. Using a master password would allow an administrator to reset the drive.

FAQ: KSD-011411-ENC-03

This is common for flash storage, whether internal SSD or external USB storage. It is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.

Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).

Furthermore, Kingston reserves some of the listed capacity for formatting and other functions, such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.

FAQ: KDT-010611-GEN-06

SSDs do not require defragmentation. Since they do not contain a physical disk, there is no need to organise the data in order to reduce seek time. Therefore defragmenting an SSD is not effective. Also, defragmenting an SSD can put undue wear on specific areas of the drive. SSDs are designed to write data as evenly as possible over the entire drive to reduce undue wear to any one location. Defragmenting your SSD drive a couple of times will not harm it. However, if it is done continuously over a long period, it may reduce the life of the drive.

FAQ: KSD-011411-GEN-03

In Windows - Open the control panel, open administrative tools and then open computer management. Click on Disk Management and see if the SSD drive is seen in the right window pane. If it is, right click on where it is labeled as disk 1, disk 2, etc and select "Initialise disk" (this may come up automatically when you go to Disk Management). Next, right-click on the area to the right of the disk label and choose "New Simple Volume". Continue with the wizard by choosing the size, drive letter and formatting of the partition.

In macOS - A "disk insertion" window will appear. Click on the "initialize" button. This will take you to the disk utility. Select the Kingston drive from the list of drives on the left side of the Window. From the actions available, choose partition. For the "Volume Scheme", choose "1 partition". For the format, choose MacOS extended for a permanent drive. Choose ExFAT for an external drive (available on MacOS 10.6.6 and above). Click Apply. A warning windows will appear stating you will erase all data from the drive. Click on the partition button at the bottom.

FAQ: KSD-060314-GEN-14

When the SSD is recognised in the BIOS, but the Windows 7 installation does not detect the drive:
Follow these steps:

Disconnect any other hard drives or SSDs. Boot the Windows 7 installation disk. Choose repair, then advanced, then command prompt. Type: "diskpart" without quotes and press Enter. You will see a prompt labeled "diskpart". Type the following commands and press Enter after each one.

Diskpart > Select Disk 0
Diskpart > Clean
Diskpart > Create Partition Primary Align=1024
Diskpart > Format Quick FS=NTFS
Diskpart > List Partition
Diskpart > Active
Diskpart > Exit

Then, reboot the computer to the Windows 7 installation disk.

KSD-100214-GEN-20

FAQ: KSD-100214-GEN-20

To determine which NVMe driver is in use, you can run the AS SSD benchmark tool and select your Kingston NVMe SSD from the drop-down menu. This will report the driver being used for that drive. If the driver is "iaStorAC", then your drive is using the Intel driver. If the driver is "stornvme", then your drive is using the Microsoft driver. Please note: Kingston's NVMe SSD drives are plug and play and therefore we do not provide additional drivers.

FAQ: KSD-001525-001-00

There are a variety of external enclosures available on the market. While Kingston aims to be compatible with all system types, occasionally, there may be an incompatibility. If you continue to have trouble with your external SSD enclosure, you may want to try a different enclosure.

FAQ: KSD-012010-001-18

First, you should confirm that the SSD is seen within the system BIOS. Enter your BIOS (usually, Del, F2, F10, or F12 key) and navigate through your storage configuration menu(s) to see if the drive is correctly identified and present. If the drive isn’t present, power off the system, check the installation and connections to confirm the drive is seated and/or connected properly. 

If the drive is present in the BIOS, you may need to initialise the disk within the operating system.

For Windows:
Step 1: Confirm the drive is properly attached, and power on the system, then boot into Windows OS.
Step 2: Press Windows + X and choose Disk Management.
Step 3: If the SSD is new and not initialised, a popup will appear saying "Initialize Disk".
Step 4: Choose between: MBR (Master Boot Record): Suitable for drives under 2TB and older systems. GPT (GUID Partition Table): Recommended for modern systems and drives larger than 2TB.
Step 5: Click OK to initialize the disk.
Step 6: Once initialised, you'll see the SSD as "Unallocated". Right-click on it and select New Simple Volume.
Step 7: Follow the on-screen prompts (keeping all defaults is Okay)  to format and assign a drive letter to the SSD.

For macOS:
Step 1: Confirm the drive is properly attached, and power on the system, then boot into Mac OS.
Step 2: Open Disk Utility (you can find it using Spotlight with Cmd + Space and then typing "Disk Utility").
Step 3: In the left pane, select your SSD.
Step 4: Click on Erase.
Step 5: Provide a name for the drive, and under Format, choose: APFS for newer Macs and SSDs. Mac OS Extended (Journaled) for older systems or HDDs.
Step 6: Click Erase. Once the process completes, the SSD will be ready for use.

For Linux:
Step 1: Confirm the drive is properly attached, and power on the system, then boot into Linux OS.
Step 2: Open a terminal.
Step 3: Enter sudo fdisk -l to list all connected drives. Identify your SSD by its size and note the device name, e.g., /dev/sdb.
Step 4: Initialize the SSD using fdisk or parted. Here's a basic guide using fdisk: Enter sudo fdisk /dev/sdb (replace /dev/sdb with your SSD's device name). Press g to create a new GPT partition table. Press n to create a new partition. Follow the prompts to specify the size and type. Press w to write the changes.
Step 5: Format the new partition on the SSD (e.g., /dev/sdb1). You can format it with the filesystem of your choice: For ext4: sudo mkfs.ext4, For ext3: sudo mkfs.ext3 /dev/sdb1 /dev/sdb1, For FAT32: sudo mkfs.vfat /dev/sdb1
Step 6: Mount the SSD: Create a mount point: sudo mkdir /mnt/myssd, Mount the SSD: sudo mount /dev/sdb1 /mnt/myssd, Remember to replace /dev/sdb1 with your SSD's partition name.

FAQ: KSD-012010-001-15

Select the following link to learn how to install your 2.5” SSD into a Notebook:
https://www.kingston.com/blog/pc-performance/install-2-5-inch-ssd

Desktop Computer (Video):
https://www.kingston.com/video/play?videoId=RmjwKbJ4biUkKkAAmG7VOatemUJdnwTKGEqj9s2vbovKGfsg18iNhiM-UfxwN2aJ0Ltg9YicryR-pSSa4GLPmA2&start=0&autoPlay=True&chromeless=False&texttrack=en-US

FAQ: KSD-012010-001-02

The easiest way to ensure that your new SSD appears as your boot drive is to ensure that it is the only storage device connected during installation. 
If this is not possible, or if you previously cloned your old data to your new drive, confirm that the new drive appears as a boot device in the system BIOS, then select it for booting.

FAQ: KSD-012010-001-03

Secure Erase User Guide for Linux

This guide will walk you through securely erasing your Kingston SSD using Linux tools.

SATA Secure Erase Procedure

Warning

Please make sure to have a full backup of any important data before you proceed!

Prerequisites

• You must have root privileges.
• You must have your SSD connected to the system as a secondary (non-OS) drive.
• You must have lsscsi and hdparm installed. You may need to install them with your distribution’s package manager.
• Your drive must not be in a security freeze.
• Your drive must not be password protected.

Instructions
1. Find the device name (/dev/sdX) of the drive you wish to erase:

# lsscsi

2. Make sure drive security is not frozen:

# hdparm -I /dev/sdX | grep frozen

If the output shows "frozen" (instead of "not frozen") then you cannot continue to the next step. You must try to remove the security freeze by trying one of the following methods:

Method 1:
Put the system to sleep (suspend to RAM) and wake it up. On most distributions the command to suspend is:

# systemctl suspend

Now issue the hdparm command again. If it worked the output will show "not frozen" (instead of "frozen").

Method 2:
Hot plug the drive. This is done by physically unplugging the SATA power cable from the drive and plugging it back in while the system is powered on. You may need to enable hot plug in BIOS. Not all systems support hot plug.

Now issue the hdparm command again. If it worked the output will show "not frozen" (instead of "frozen").

3. Set a user password on the drive. The password can be anything. Here we are setting the password to "p":

# hdparm --security-set-pass p /dev/sdX

4. Issue the secure erase command to the drive using the same password: 1234567890 - 1234567890 -

# hdparm --security-erase p /dev/sdX

This command may take a few minutes to complete. The drive password is removed upon successful completion.

If the secure erase is interrupted or otherwise fails your drive may become security locked. In this case you can remove the security lock using the command below and then try the secure erase procedure again:

# hdparm --security-disable p /dev/sdX

SATA Secure Erase Example

NVMe Secure Erase Procedure

Warning

Please make sure to have a full backup of any important data before you proceed!

Prerequisites

• You must have root privileges.
• You must have your SSD connected to the system as a secondary (non-OS) drive.
• You must have nvme-cli installed. You may need to install it with your distribution’s package manager.
• Your drive must not be password protected.

Instructions

1. Find the device name (/dev/nvmeXn1) of the drive you wish to erase:

# nvme list
2. Issue the format command to the drive. Here we set the secure erase setting to 1 which indicates a user data erase:

# nvme format /dev/nvmeXn1 --ses=1

This command may take a few minutes to complete.

NVMe Secure Erase Example

FAQ: KSM-SE-LIX

No. If you forget the password for this drive, it cannot be accessed. Be aware that forgetting your password is not covered under Kingston’s warranty.

The only exception to this is using a master or administrative password for the drive in addition to the user password. The BIOS would have to support this and it would have to be enabled at the time you initiated the ATA security for this drive. Using a master password would allow an administrator to reset the drive.

FAQ: KSD-011411-ENC-03

You can, but you must first disable the security for the drive in the original computer. Then you can enable it again in the new computer.

KSD-011411-ENC-02

FAQ: KSD-011411-ENC-02

First, open an Elevated Command Prompt window.

To open an Elevated Command Prompt window: Click on Start Orb > Type "CMD.exe" in Search box > Right click on "CMD" and select "Run as Administrator" (If you receive a prompt confirmation, click YES)

To verify that the TRIM command is enabled, type the following and press enter in the Elevated command:

fsutil behavior query disabledeletenotify

The results will be as follows: DisableDeleteNotify = 1 (Windows TRIM commands are disabled) DisableDeleteNotify = 0 (Windows TRIM commands are enabled)

To enable the TRIM command,type the following and press enter in the Elevated command:

fsutil behavior set disabledeletenotify 0

To disable the TRIM command,type the following and press enter in the Elevated command:

fsutil behavior set disabledeletenotify 1

FAQ: KSD-072211-GEN-18

Kingston realises the importance of keeping our customers' personal data and information confidential and secure. Kingston takes measures to ensure the security of all of our customers' personal information when a Solid State Drive (SSD) is returned to our RMA facility for warranty replacement or repair. When an SSD reaches our repair centre, it will undergo a thorough testing process. During the first phase of testing, an ATA Secure Erase is performed on the SSD, which erases all data and information. ATA Secure Erase is federally approved by the National Institute of Standards and Technology (NIST 800-88) for legal sanitisation of confidential user data. If the SSD is not in a functional state and not capable of undergoing an ATA Secure Erase, the SSD is dismantled and the NAND Flash Memory is destroyed.

FAQ: KSD-022411-GEN-15

Any of our SSDs can be used in RAID. However, due to endurance specifications, only certain part numbers should be used in RAID. For servers, please contact Kingston to determine the best Kingston SSD to use for your workload.

FAQ: KSD-052511-GEN-17

Self-Monitoring Analysis and Reporting Technology (SMART) is a built-in monitoring capability in hard drives and SSDs. It can allow users to monitor the health of a device. It does this through monitoring software designed specifically for the SMART feature. All of our SSDNow drives support SMART.

FAQ: KSD-011411-GEN-10

SSD firmware is the integrated software within an SSD that manages its operations, including communication with the host system, data storage and retrieval, wear levelling and error correction. Kingston recommends that you always maintain the latest firmware.

If your SSD requires new firmware, you will receive a notification when running Kingston’s SSD Manager software, located here: www.kingston.com/ssdmanager

FAQ: KSD-012010-001-11

Self-Monitoring Analysis and Reporting Technology (SMART) is a built-in monitoring capability in hard drives and SSDs. It can allow users to monitor the health of a device. It does this through monitoring software designed specifically for the SMART feature. All of our SSDNow drives support SMART.

FAQ: KSD-011411-GEN-10

Trim and garbage collection are technologies that modern SSDs incorporate to improve both their performance and endurance. When your SSD is fresh out of the box, all of the NAND blocks are empty so the SSD can write new data to the empty blocks in a single operation. Over time, most of the empty blocks will become used blocks that contain user data. In order to write new data to used blocks, the SSD is forced to perform a read-modify-write cycle. The read-modify-write cycle hurts the SSD's overall performance because it must now do three operations instead of a single operation. The read-modify-write cycle also causes write amplification, which hurts the SSD's overall endurance.

Trim and garbage collection can work together to improve SSD performance and endurance by freeing up used blocks. Garbage collection is a function built into the SSD controller that consolidates data stored in used blocks in order to free up more empty blocks. This process happens in the background and is completely handled by the SSD itself. However, the SSD may not know which blocks contain user data and which blocks contain stale data that the user has already deleted. This is where the trim function comes in. Trim allows the operating system to inform the SSD that data has been deleted so that the SSD can free up those previously used blocks. For trim to work, both the operating system and the SSD must support it. Most modern operating systems and SSDs support trim, although most RAID configurations do not.

Kingston SSDs take advantage of both garbage collection and trim technologies in order to maintain the highest possible performance and endurance over their lifetime.

Learn More

FAQ: KSD-011411-GEN-13

ElectroStatic Discharge, ESD is simply the discharge of built-up static electricity. ESD should not be taken lightly as this is one of the few things that an individual can do to damage or destroy their computer or hardware components. It is like when you rub your feet on the carpet and you touch something metal. ESD can occur without the user feeling a shock and will occur when only working on the inside of the computer or handling hardware.

How to help prevent ESD
The best method of preventing ESD is to use an ESD wrist strap or an earthing mat or table. However, because most users do not have access to these items, we have included the below steps to help reduce the chance of ESD as much as possible.

• Standing – We recommend that you are standing at all times when working on the computer. Sitting on a chair can generate more electrostatic.
• Cables – Make sure that everything is removed from the back of the computer (power cable, mouse, keyboard, etc).
• Clothes – Do not wear any clothing that conducts a lot of Electrical Charge, such as a wool jumper.
• Accessories – To help reduce ESD and prevent other problems, it is also a good idea to remove all jewellery.
• Weather – Electrical storms can increase the ESD risk; unless absolutely necessary, try not to work on a computer during an electrical storm. In very dry areas, the air itself becomes a part of the electrostatic build-up mechanism every time there is an air flow (wind, air conditioning, blower) passing over an insulated surface. Do not let high humidity levels build false confidence, and beware of corrosion problems with interconnects and other electrical interfaces.

To learn more about ESD and how to protect your electronics, please refer to the below site.

ESD Association
https://www.esda.org

FAQ: KTC-Gen-ESD

Click here to learn more about the differences between these two types of SSDs.
https://www.kingston.com/blog/pc-performance/nvme-vs-sata

FAQ: KSD-012010-001-19

When cloning to a new drive larger than the source drive, the software may not properly scale partition size. When this occurs, you might end up with unused space. To avoid this, follow our cloning instructions located here: www.kingston.com/cloning

FAQ: KSD-012010-001-04

Kingston SSD Manager 1.1.2.6 will not offer firmware updates for NVMe SSDs until IEEE 1667 support has been disabled. In order to complete the firmware update you must do the following:

1. First, we recommend you backup your data.
2. Then use a secondary system to complete a REVERT using the PSID on the drive label. Note: Performing a REVERT will securely erase all data on the drive.
3. Disable IEEE 1667 support
4. The firmware update will become available upon refresh or restart of KSM

FAQ: KSM-001125-001-01

Caution! The workarounds below will break RST RAID arrays and could lead to data loss. If your system has RST RAID arrays you should consider an alternate solution.

Workaround 1: Disable RST Control in BIO

This workaround requires BIOS options to enable or disable RST Control and is not available on all systems

Note: Please backup all important data before you proceed!

1. Restart and enter the system BIOS
2. Locate the RST Configuration settings in BIOS
3. Change "RST Controlled" to "Not RST Controlled"
4. Save and exit BIOS
5. Open KSM and update the drive firmware

Once these steps are completed you may optionally switch back to "RST Controlled" in BIOS.

Workaround 2: Switch from RAID to AHCI in BIOS

This workaround is to change your system storage mode from RAID to AHCI and should work on all systems.

Note: Please backup all important data before you proceed!

1. Open msconfig
2. Select the Boot tab
3. Check Safe boot (minimal)
4. Click OK and Restart
5. When the system restarts go into the system BIOS
6. Change the storage mode from RAID to AHCI
7. Save and exit BIOS
8. Wait for Windows to boot into safe mode
9. Open msconfig
10. Select the Boot tab
11. Uncheck Safe boot
12. Click OK and Restart
13. Wait for Windows to boot normally
14. Open KSM and update the drive firmware

Once these steps are completed you may optionally switch the storage mode back to RAID in BIOS.

FAQ: KSD-001525-001-01

Kingston SSD Manager (KSM) is ending support for Microsoft Windows 7. The latest version of KSM with Windows 7 support is v1.1.2.5. If you are using Windows 7 and experience complications with KSM, please make sure you have AHCI mode enabled in BIOS and install the latest Intel RST storage driver provided by your system manufacturer. If you still need assistance, feel free to contact our Kingston Technical Support department.

FAQ: KSM-001125-001-00

Your system may be loading the Intel RST driver instead of the Microsoft NVMe driver. There is a known compatibility issue with the Intel RST driver that interferes with NVMe firmware update commands. Additionally, KSM is only supported on Windows-based systems. Therefore, if you are attempting to run KSM on a macOS or Linux-based system, unfortunately these operating systems are not compatible with KSM.

FAQ: KSM-001125-002-01

SSD firmware is the integrated software within an SSD that manages its operations, including communication with the host system, data storage and retrieval, wear levelling and error correction. Kingston recommends that you always maintain the latest firmware.

If your SSD requires new firmware, you will receive a notification when running Kingston’s SSD Manager software, located here: www.kingston.com/ssdmanager

FAQ: KSD-012010-001-11

Kingston does not offer DOS-based firmware updates at this time.

FAQ: KSD-012010-001-12

Unless explicitly indicated, no, an SSD update will not erase data from the drive. However, before performing any SSD firmware updates, Kingston recommends all data on the target drive be backed up before proceeding with the firmware update.

FAQ: KSD-012010-001-13

While it may be possible to update your target drive’s firmware via USB storage enclosure, Kingston does not recommend it. Proper update procedure involves having your target SSD connected directly to the system ports (e.g., SATA or NVMe).

FAQ: KSD-012010-001-14

When cloning to a new drive larger than the source drive, the software may not properly scale partition size. When this occurs, you might end up with unused space. To avoid this, follow our cloning instructions located here: www.kingston.com/cloning

FAQ: KSD-012010-001-04

First, you should confirm that the SSD is seen within the system BIOS. Enter your BIOS (usually, Del, F2, F10, or F12 key) and navigate through your storage configuration menu(s) to see if the drive is correctly identified and present. If the drive isn’t present, power off the system, check the installation and connections to confirm the drive is seated and/or connected properly. 

If the drive is present in the BIOS, you may need to initialise the disk within the operating system.

For Windows:
Step 1: Confirm the drive is properly attached, and power on the system, then boot into Windows OS.
Step 2: Press Windows + X and choose Disk Management.
Step 3: If the SSD is new and not initialised, a popup will appear saying "Initialize Disk".
Step 4: Choose between: MBR (Master Boot Record): Suitable for drives under 2TB and older systems. GPT (GUID Partition Table): Recommended for modern systems and drives larger than 2TB.
Step 5: Click OK to initialize the disk.
Step 6: Once initialised, you'll see the SSD as "Unallocated". Right-click on it and select New Simple Volume.
Step 7: Follow the on-screen prompts (keeping all defaults is Okay)  to format and assign a drive letter to the SSD.

For macOS:
Step 1: Confirm the drive is properly attached, and power on the system, then boot into Mac OS.
Step 2: Open Disk Utility (you can find it using Spotlight with Cmd + Space and then typing "Disk Utility").
Step 3: In the left pane, select your SSD.
Step 4: Click on Erase.
Step 5: Provide a name for the drive, and under Format, choose: APFS for newer Macs and SSDs. Mac OS Extended (Journaled) for older systems or HDDs.
Step 6: Click Erase. Once the process completes, the SSD will be ready for use.

For Linux:
Step 1: Confirm the drive is properly attached, and power on the system, then boot into Linux OS.
Step 2: Open a terminal.
Step 3: Enter sudo fdisk -l to list all connected drives. Identify your SSD by its size and note the device name, e.g., /dev/sdb.
Step 4: Initialize the SSD using fdisk or parted. Here's a basic guide using fdisk: Enter sudo fdisk /dev/sdb (replace /dev/sdb with your SSD's device name). Press g to create a new GPT partition table. Press n to create a new partition. Follow the prompts to specify the size and type. Press w to write the changes.
Step 5: Format the new partition on the SSD (e.g., /dev/sdb1). You can format it with the filesystem of your choice: For ext4: sudo mkfs.ext4, For ext3: sudo mkfs.ext3 /dev/sdb1 /dev/sdb1, For FAT32: sudo mkfs.vfat /dev/sdb1
Step 6: Mount the SSD: Create a mount point: sudo mkdir /mnt/myssd, Mount the SSD: sudo mount /dev/sdb1 /mnt/myssd, Remember to replace /dev/sdb1 with your SSD's partition name.

FAQ: KSD-012010-001-15

There are a variety of external enclosures available on the market. While Kingston aims to be compatible with all system types, occasionally, there may be an incompatibility. If you continue to have trouble with your external SSD enclosure, you may want to try a different enclosure.

FAQ: KSD-012010-001-18

When cloning to a new drive larger than the source drive, the software may not properly scale partition size. When this occurs, you might end up with unused space. To avoid this, follow our cloning instructions located here: www.kingston.com/cloning

FAQ: KSD-012010-001-04

The easiest way to ensure that your new SSD appears as your boot drive is to ensure that it is the only storage device connected during installation. 
If this is not possible, or if you previously cloned your old data to your new drive, confirm that the new drive appears as a boot device in the system BIOS, then select it for booting.

FAQ: KSD-012010-001-03

Select the following link to learn how to install your 2.5” SSD into a Notebook:
https://www.kingston.com/blog/pc-performance/install-2-5-inch-ssd

Desktop Computer (Video):
https://www.kingston.com/video/play?videoId=RmjwKbJ4biUkKkAAmG7VOatemUJdnwTKGEqj9s2vbovKGfsg18iNhiM-UfxwN2aJ0Ltg9YicryR-pSSa4GLPmA2&start=0&autoPlay=True&chromeless=False&texttrack=en-US

FAQ: KSD-012010-001-02

While it may be possible to update your target drive’s firmware via USB storage enclosure, Kingston does not recommend it. Proper update procedure involves having your target SSD connected directly to the system ports (e.g., SATA or NVMe).

FAQ: KSD-012010-001-14

Unless explicitly indicated, no, an SSD update will not erase data from the drive. However, before performing any SSD firmware updates, Kingston recommends all data on the target drive be backed up before proceeding with the firmware update.

FAQ: KSD-012010-001-13

Kingston does not offer DOS-based firmware updates at this time.

FAQ: KSD-012010-001-12

SSD firmware is the integrated software within an SSD that manages its operations, including communication with the host system, data storage and retrieval, wear levelling and error correction. Kingston recommends that you always maintain the latest firmware.

If your SSD requires new firmware, you will receive a notification when running Kingston’s SSD Manager software, located here: www.kingston.com/ssdmanager

FAQ: KSD-012010-001-11

There are a variety of external enclosures available on the market. While Kingston aims to be compatible with all system types, occasionally, there may be an incompatibility. If you continue to have trouble with your external SSD enclosure, you may want to try a different enclosure.

FAQ: KSD-012010-001-18

First, you should confirm that the SSD is seen within the system BIOS. Enter your BIOS (usually, Del, F2, F10, or F12 key) and navigate through your storage configuration menu(s) to see if the drive is correctly identified and present. If the drive isn’t present, power off the system, check the installation and connections to confirm the drive is seated and/or connected properly. 

If the drive is present in the BIOS, you may need to initialise the disk within the operating system.

For Windows:
Step 1: Confirm the drive is properly attached, and power on the system, then boot into Windows OS.
Step 2: Press Windows + X and choose Disk Management.
Step 3: If the SSD is new and not initialised, a popup will appear saying "Initialize Disk".
Step 4: Choose between: MBR (Master Boot Record): Suitable for drives under 2TB and older systems. GPT (GUID Partition Table): Recommended for modern systems and drives larger than 2TB.
Step 5: Click OK to initialize the disk.
Step 6: Once initialised, you'll see the SSD as "Unallocated". Right-click on it and select New Simple Volume.
Step 7: Follow the on-screen prompts (keeping all defaults is Okay)  to format and assign a drive letter to the SSD.

For macOS:
Step 1: Confirm the drive is properly attached, and power on the system, then boot into Mac OS.
Step 2: Open Disk Utility (you can find it using Spotlight with Cmd + Space and then typing "Disk Utility").
Step 3: In the left pane, select your SSD.
Step 4: Click on Erase.
Step 5: Provide a name for the drive, and under Format, choose: APFS for newer Macs and SSDs. Mac OS Extended (Journaled) for older systems or HDDs.
Step 6: Click Erase. Once the process completes, the SSD will be ready for use.

For Linux:
Step 1: Confirm the drive is properly attached, and power on the system, then boot into Linux OS.
Step 2: Open a terminal.
Step 3: Enter sudo fdisk -l to list all connected drives. Identify your SSD by its size and note the device name, e.g., /dev/sdb.
Step 4: Initialize the SSD using fdisk or parted. Here's a basic guide using fdisk: Enter sudo fdisk /dev/sdb (replace /dev/sdb with your SSD's device name). Press g to create a new GPT partition table. Press n to create a new partition. Follow the prompts to specify the size and type. Press w to write the changes.
Step 5: Format the new partition on the SSD (e.g., /dev/sdb1). You can format it with the filesystem of your choice: For ext4: sudo mkfs.ext4, For ext3: sudo mkfs.ext3 /dev/sdb1 /dev/sdb1, For FAT32: sudo mkfs.vfat /dev/sdb1
Step 6: Mount the SSD: Create a mount point: sudo mkdir /mnt/myssd, Mount the SSD: sudo mount /dev/sdb1 /mnt/myssd, Remember to replace /dev/sdb1 with your SSD's partition name.

FAQ: KSD-012010-001-15