1. The DataTraveler could be conflicting with a pre-assigned drive letter. To resolve, do the following (Do not do this for a "Privacy" drive that assigns two drive letters):
2. The DataTraveler may be conflicting with pre-installed software. Disable all applications running in the background prior to installation of the Data Traveler.
3. Make sure Windows, any USB controller drivers and the system BIOS for you computer is up to date.
4. If you have a desktop computer, make sure the DataTraveler is inserted directly into one of the main USB ports on the back of the PC. Front ports, keyboard ports or USB Hubs may not supply sufficient power for the High Speed DataTraveler to function properly.
If none of the above apply, your USB DataTraveler drive may be defective. Please contact Kingston Technical Support for assistance.
FAQ: KDT-012314-GEN-02
This is common for flash storage, whether internal SSD, Flash Card, or external USB storage, and is due in part to a variance in how flash memory vs spinning platter hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation for flash-based storage is 1,024KBs.
Example: For a 1TB flash-based storage device, Windows will calculate it as having a capacity of 931.32GB. (1,000,000,000,000÷1,024÷1,024÷1,024=931.32GB).
Furthermore, Kingston reserves some of the listed capacity for formatting (e.g., File Allocation Table) and other functions such as firmware and/or controller-specific information, and thus some of the listed capacity is not available for data storage.
FAQ: KDT-010611-GEN-06
Windows assigns new drives to the next available physical drive. It will sometimes take the same drive letter as a network drive for this reason. This is a common problem with removable storage devices.
To resolve this, go to Control Panel>Administrative Tools>Computer Management>Disk Management. Note the drives on the right windowpane. See if the Kingston (x) is recognized. (x) denotes the drive letter that Windows assigned for the DataTraveler.
If the DataTraveler is using the same drive letter as one of the other drives, right-click the Kingston Drive letter and click on "Change Drive letter and Paths".
On the next dialog box click on the "Change" button and assign a drive letter that is not currently being used.
Note: Do not manually change drive letters if you have a "Privacy" Data traveler that assigns two drive letters for the device.
FAQ: KDT-010611-GEN-03
In Macs you first have to empty out the trash can in order to regain the space back. You may have to re-plug the drive back in after emptying out the trash.
Should this not work then a complete format of the device should be done. Please follow these instructions for formatting your Kingston device.
WARNING: Formatting will erase all your data so please make sure you have a copy before proceeding.
FAQ: KDT-010611-GEN-04
Although it is possible to boot from the DataTraveler, it is not a feature Kingston supports.These drives are intended as storage devices.
FAQ: KTD-082913-GEN-27
Windows may not recognize the MacOS Extended or Standard file system. To resolve, format the drive in MacOS DOS so that it can be used in both environments.
WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.
Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.
Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.
Also Windows XP and Vista will require an update in order to access exFAT.
FAQ: KDT-010611-GEN-07
After formatting the DataTraveler in Mac OS X, the following symptoms may apply:
This is most likely a result of using the GUID partition table, which is the default partition table for Intel-based Macs. The GUID partition table is only supported in Windows Vista. Windows 7 and Windows XP do not support this file system. To resolve, you must erase the drive via Mac OS X with the appropriate options selected. Follow the steps below to erase your drive properly with Mac OS X.
After the format is complete, verify that the disk is now using MBR by looking at the "partition map scheme" in the lower right corner of the Disk Utility window. It should now display "Master Boot Record."
FAQ: KDT-010611-GEN-16
FAQ: KDT-010611-GEN-14
FAQ: KGF-022811-GEN-02
If you have data on the DataTraveler that is important to you, we strongly recommend that you use one of the two possible ways for data recovery (see below). Kingston does not offer data recovery services. For more information on our warranty policy please visit http://www.kingston.com/company/warranty.asp
KDT-012611-GEN-25
FAQ: KDT-012611-GEN-25
ReadyBoost is a Windows feature having the ability to utilize USB flash storage space as disk caching to improve system performance. Unfortunately, DataTraveler USB drives do not support Windows ReadyBoost.
FAQ: KDT-010611-GEN-11
This usually is caused by a program that re-partitions the drive to a smaller capacity it can use. Windows native format utility is usually not able to restore the capacity. We suggest you search online for a third party format utility.
FAQ: KTD-012711-GEN-26
This may be due to a power setting for your USB ports. Here are the steps to change this setting:
FAQ: KDT-010611-GEN-13
Windows may not recognize the MacOS Extended or Standard file system. To resolve, format the drive in MacOS DOS so that it can be used in both environments.
WARNING: Formatting will erase all of the data on the DataTraveler. Back up your data before proceeding.
Be aware MacOS 10.6.5 will support full read and write access to exFAT formatted drives. So formatting the drive using exFAT file system may also resolve this problem. MacOS still has read only access to NTFS formatted drives.
Some devices (MP3 players, digital photo frames, etc) will not read NTFS or exFAT file systems.
Also Windows XP and Vista will require an update in order to access exFAT.
FAQ: KDT-010611-GEN-18
This is a problem related to copying directories (created with Finder) from and then back to a USB storage device configured with an MS-DOS/FAT file system. Until Apple releases an update addressing this issue, the following is a safe solution.
FAQ: KDT-010611-GEN-20