By default, Windows 10 and Windows 11 will attempt to shut off USB drives after a set period of inactivity. If the VP80ES is put into this low power state, the drive will automatically lock and require reauthentication. It is recommended that you perform the steps below to ensure the best VP80ES user experience on Windows.
Disabling Windows 10/11 Power SaveNOTE: You will need to complete the following steps once for each drive plugged into your computer.
1. Log in as a local administrator on your computer.
NOTE: If you are not an administrator on Windows, you will receive a warning indicating you won’t be able to make changes when you open Device Manager. Please contact your
administrator for further assistance if required.
2. Unlock your VP80ES drive.
3. Right click the Start button and select “Device Manager”.
4. Click on the arrow next to “Universal Serial Bus controllers”.
5. Right click on “USB Mass Storage Drive”.
6. Click “Properties”.
7. Click the “Power Management” tab.
8. Uncheck “Allow the computer to turn off this drive to save power”.
9. Click OK and close the “Device Manager” window.
Disabling Windows 10/11 Selective Suspend 1. In the search box on the taskbar, type control panel.
2. Click and Open Control Panel.
3. Click on Hardware and Sound.
4. Click on Power Options.
5. Click the Change plan settings link for the plan you’re currently using.
6. Click the Change advanced power settings link.
7. Click (+) next to “USB settings”.
8. Click (+) next to “USB selective suspend setting”.
9. Select “Disabled” from the drop-down menu.
NOTE: If you are using a device with a battery (i.e., laptop or tablet), you will need to set this for On Battery and Plugged in.
10. Click Apply to save settings and click OK.
You’re All Set!
If the steps above resolved your problem, you’re all set! If you still experience lock-ups, proceed to the trouble-shooting tips below. (Trouble-shooting Tips)
I’ve completed the steps above, but my VP80ES continues to lock after short periods of inactivity. What else can I do?
If you have a high capacity IronKey VP80ES (e.g., above 2TB), you may also need to disable the Hard Disk power save option to prevent the drive from locking unexpectedly. See steps 1-10 below.
Disabling Windows 10/11 Turn off hard disk power save 1. In the search box on the taskbar, type control panel.
2. Click and Open Control Panel.
3. Click on Hardware and Sound.
4. Click on Power Options.
5. Click the Change plan settings link for the plan you’re currently using.
6. Click the Change advanced power settings link.
7. Click (+) next to “Hard Disk”
8. Click (+) next to “Turn off hard disk after”
9. Click the down button Set both “On Battery” and “Plugged in” options to “Never”
10. Click Apply to save settings and click OK.
FAQ: KSD-002202-011.01