Request Warranty Replacement (RMA)

Location

Afghanistan
Åland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia-Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory (the)
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, Democratic Republic of
Cook Islands
Costa Rica
Côte D'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See
Honduras
Hong Kong, SAR of China
Hungary
Iceland
India
Indonesia
Iran, Islamic Republic of
Iraq
Ireland
Isle Of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory, Occupied
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Republic Dominicana
Réunion
Romania
Russia
Rwanda
Saint Barthélemy
Saint Helena, Ascension and Tristan Da Cunha
Saint Kitts And Nevis
Saint Lucia
Saint Martin (French Part)
Saint Pierre and Miquelon
Saint Vincent and The Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten (Dutch Part)
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syrian Arab Republic
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

Preferred language of response

English
German
Spanish
French
Italian
Polish

Your contact info

First name

Last name

Company Name (if applicable)

Email address

Confirm Email Address

Your Kingston product

Product Type

Memory
Solid-state drives
USB Drives
Memory Cards
Card Readers
Wireless
Hub

Product Number

Please choose the part number based on the capacity of your Flash product. The part number may also vary based on a specific design (i.e., DT109B/16GB and DT109K/16GB).

Quantity

The correct information to place in this field relates to the number of actual memory products you are having a problem with.

If the product has multiple pieces in it (e.g., a USB drive with a separate cap and lanyard), this qualifies as a single product and you should enter "1" in this field.

Revision Number

Most memory products will contain a Revision Number. This number is used to help identify your product. Please refer to the illustration below to locate the Revision Number on your Kingston memory product.

Revision Number ts revision box green

Work Order Number

If you have difficulty locating the Revision Number, then look for a number in the following format:

Example of Revision Number: 9911111-111.A11LF

Please note, the (99) and/or (LF) may not be present.

Please describe the problem

Please provide details about the problem you are experiencing and what troubleshooting you have tried.

How long has this part been trouble-free?

Never
Less than 6 months
More than 6 months

What system or device are you using?

3Com
ABIT
Acer
Acros
Adaptec
ADATA
AIC
AIPTEK
AIWA
Alcatel
AMAX
Amazon
Aopen
Apple
ARBOR
Argus
Arima/Rioworks
ASRock
AST
ASUS
AT&T/NCR
Audiovox
Averatec
Barnes & Noble
BCM
BenQ
Biostar
BlackBerry
Blackmagic Design
Brother
Canon
Casio
Chaintech
Circuit City
Cisco
ClearCube
Clevo
Compal
Contax
Corsair
Creative
Crucial
CTX
Dell/Alienware
DFI
Digisette
Digital
DJI
D-Link
Dopod
DXG
Dynabook
EliteGroup (ECS)
eMachines
Epox
Epson
E-TEN
Everex
EVGA
FIC
Foxconn
Fuji
Fujitsu
G.SKILL
Garmin
Gateway
GE
Getac
Gigabyte
GoPro
Hitachi
HP/HPE
HTC
Huawei/xFusion
Hynix
IBM
I-Mate
Innostream
Intel
IronKey
Iwill
Jenoptik
JVC
KDS Computers
Kodak
Konica Minolta
Kyocera
Largan
Leica
Lenovo
Leo
Lexmark
LG Electronics
Logitech
LSI Logic
Magellan
Magnex
Marantz
MAXDATA
MEDION
Micron
Microsoft
Minolta (Konica)
MiTAC/Tyan
Mitsubishi
Motion Computing
Motorola
MSI
Mustek
NCD
NEC
Newisys
Nikon
Nilox
Nintendo
Nokia
Nutanix
NZXT
O2
Okidata
Olivetti
Olympus
OM System/Olympus
Orange
Oregon Scientific
Packard Bell
Palm
Panasonic
Pantech & Curitel
PARS
Patriot
Pentax
Philips/Magnavox
Polaroid
Portwell
Praktica
Pretec
Psion
QDI
QMS (see Konica)
QNAP
Qtek
Quanta
Razer
RCA
Ricoh
Rollei
Sabio
Sagem
Salora
Samsung
Sanyo
Sapphire
SeaMicro
Sendo
SGI
Sharp
Shuttle
Siemens Nixdorf
Sigma
SiPix
Snap Appliance
SoftLayer
Soltek
SONICblue
Sony
SOTEC
SOYO
Sun/Oracle
Supermicro
Synology
Tadpole
Targa
Tatung
TeamGroup
T-Mobile
TomTom
Toshiba
Toys R Us
Transcend
Trust
Twinhead
UMAX
Uniwide
Valve
Via
ViewSonic
Vivitar
VK Mobile
Vodafone
VuPoint
WinBook
Wiwynn
xcute
Xerox
ZOTAC
Other

This refers to the manufacturer of the computer, motherboard or other device you are using the Kingston product with (i.e., Apple, Asus, Samsung, Toshiba, etc). This does not refer to Kingston itself.

Manufacturer

Model Name

This refers to the model of your computer, motherboard or other device (i.e., iPhone 5, Sabertooth Z87, Galaxy S4, Satellite S55-A5352, etc).

Operating System.

Android
Apple IOS
Linux
Mac OS X
Other
Windows 10
Windows 11
Windows 7
Windows 8
Windows Server 2008
Windows Server 2012
Windows Vista
Windows XP

Delivery Address

Address 1

Address 2

Address 3

Town

County

Aberdeenshire
Angus
Avon
Ayrshire
Banffshire
Bedfordshire
Berkshire
Berwickshire
Borders
Buckinghamshire
Caithness
Cambridgeshire
Central
Channel Islands
Cheshire
Clackmannanshire
Cleveland
Clwyd
Clwyn
Cornwall
County Antrim
County Armagh
County Down
County Durham
County Fermanagh
County Londonderry
County Tyrone
Cumbria
Derbyshire
Devon
Dorset
Dumfriesshire
Dunbartonshire
Dyfed
East Lothian
EastSussex
Essex
Fife
Gloucestershire
Grampian
Greater Manchester
Gwent
Gwynedd
Hampshire
Herefordshire
Hertfordshire
Highlands and Islands
Humberside
Inverness-Shire
Isle of Arran
Isle of Barra
Isle of Bute
Isle of Cumbrae
Isle of Harris
Isle of Islay
Isle of Jura
Isle of Lewis
Isle of Man,Iom
Isle of North Uist
Isle of Skye
Isle of South Uist
Isle of Tiree
Isle of Wight
Isles of Scilly
Kent
Kincardineshire
Kirkcudbrightshire
Lanarkshire
Lancashire
Leicestershire
Lincolnshire
London
Merseyside
Mid Glamorgan
Middlesex
Midlothian
Morayshire
Norfolk
North Humberside
North Yorkshire
Northamptonshire
Northern Ireland
Northumberland
Nottinghamshire
Orkney
Oxfordshire
Peeblesshire
Perthshire
Powys
Renfrewshire
Ross-Shire
Roxburghshire
Rutland
Selkirkshire
Shetland Islands
Shropshire
Somerset
South Glamorgan
South Humberside
South Yorkshire
Staffordshire
Stirlingshire
Strathclyde
Suffolk
Surrey
Sutherland
Tayside
Tyne and Wear
Warwickshire
West Glamorgan
West Lothian
West Midlands
West Sussex
West Yorkshire
Wigtownshire
Wiltshire
Worcestershire

County

Post code

Phone Code

+1 (United States)
+20 (Egypt)
+27 (South Africa)
+30 (Greece)
+31 (Netherlands)
+32 (Belgium)
+33 (France)
+34 (Canary Islands)
+34 (Spain)
+ 36 (Hungary)
+39 (Italy)
+40 (Romania)
+41 (Switzerland)
+43 (Austria)
+44 (Guernsey)
+44 (Isle Of Man)
+44 (Jersey)
+44 (United Kingdom)
+45 (Denmark)
+46 (Sweden)
+47 (Norway)
+48 (Poland)
+49 (Germany)
+60 (Malaysia)
+61 (Australia)
+62 (Indonesia)
+63 (Philippines)
+64 (New Zealand)
+65 (Singapore)
+66 (Thailand)
+81 (Japan)
+82 (Korea, Republic of)
+84 (Vietnam)
+90 (Turkey)
+91 (India)
+92 (Pakistan)
+94 (Sri Lanka)
+95 (Myanmar)
+98 (Iran, Islamic Republic of)
+212 (Morocco)
+213 (Algeria)
+216 (Tunisia)
+218 (Libya)
+221 (Senegal)
+224 (Guinea)
+225 (Côte D'Ivoire)
+226 (Burkina Faso)
+229 (Benin)
+231 (Liberia)
+234 (Nigeria)
+237 (Cameroon)
+238 (Cape Verde)
+239 (Sao Tome and Principe)
+241 (Gabon)
+243 (Congo)
+244 (Angola)
+245 (Guinea-Bissau)
+246 (British Indian Ocean Territory (the))
+248 (Seychelles)
+256 (Uganda)
+258 (Mozambique)
+261 (Madagascar)
+263 (Zimbabwe)
+264 (Namibia)
+265 (Malawi)
+266 (Lesotho)
+267 (Botswana)
+268 (Eswatini)
+298 (Faroe Islands)
+299 (Greenland)
+350 (Gibraltar)
+351 (Portugal)
+352 (Luxembourg)
+353 (Ireland)
+354 (Iceland)
+355 (Albania)
+356 (Malta)
+357 (Cyprus)
+358 (Finland)
+359 (Bulgaria)
+370 (Lithuania)
+371 (Latvia)
+372 (Estonia)
+373 (Moldova)
+376 (Andorra)
+377 (Monaco)
+378 (San Marino)
+381 (Serbia)
+382 (Montenegro)
+383 (Kosovo)
+385 (Croatia)
+386 (Slovenia)
+387 (Bosnia-Herzegovina)
+389 (Macedonia)
+420 (Czech Republic)
+421 (Slovakia)
+423 (Liechtenstein)
+500 (Falkland Islands (Malvinas))
+501 (Belize)
+502 (Guadeloupe)
+508 (Saint Pierre and Miquelon)
+594 (French Guiana)
+596 (Martinique)
+689 (French Polynesia)
+852 (Hong Kong, SAR of China)
+886 (Taiwan)
+961 (Lebanon)
+962 (Jordan)
+964 (Iraq)
+965 (Kuwait)
+966 (Saudi Arabia)
+967 (Yemen)
+968 (Oman)
+971 (United Arab Emirates)
+972 (Israel)
+973 (Bahrain)
+974 (Qatar)

Phone Number

RMA Type

Standard Replacement

Standard replacement:
Customer returns the defective product to Kingston before the replacement part is shipped. Subject to availability, the replacement part will be shipped to the customer on the following business day of the product being received. All requests are processed within 2 business days.

Copy of your Proof of Purchase Attach proof of purchase

Documentation indicting place and date of purchase is required for warranty replacements.

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We use “Kingston” to refer to our trading companies based in the United Kingdom, and their legal successors. Their registered names and principal activities/product groups are listed below:

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Distributor of DRAM products

Kingston Digital Europe Co LLP
Distributor of flash memory products and accessories

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Documentation indicating place and date of purchase is required for warranty replacements.

Copy of your Proof of Purchase

Attach proof of purchase

Attach File

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We use “Kingston” to refer to our trading companies based in the United Kingdom, and their legal successors. Their registered names and principal activities/product groups are listed below:

Kingston Technology Europe Co LLP
Distributor of DRAM products

Kingston Digital Europe Co LLP
Distributor of flash memory products and accessories

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Enterprise

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