Kingston memory and storage supporting the needs of a leading hosting provider

Solution

Our Ask an Expert team worked with their data center infrastructure architect to help with a server review and evaluated the current platform. They were on standby for future changes, which is part of Kingston’s free Ask an Expert pre-configuration service. Our technical teams worked with the hosting provider on their specific server models and upgrade needs to make a recommendation.

We offered our branded DRAM Modules and provided proof of concept modules to evaluate in their test environment. The testing was successful, and the hosting provider was happy with our product performance, and that it met their budget requirements for this specific project. Over the next twelve months, there were some industry supply issues. However, thanks to our relationship with the hosting supplier, we were able to work together to come up with an alternative solution. As a result, we offered them our KSM Server Premier module to test across their different OEM servers which after successful qualification/testing It offered them more flexibility to upgrade their different servers with minimal SKUs, good availability, and price. This ensured they could keep service continuity to their customers. As server memory has become “more complex”, for example when the market switched from 8GBit to 16GBit chips, we helped the hosting provider navigate this technology transition with further support from our Ask an Expert team and by working very closely with them.

Kingston has since become their preferred server DRAM partner. Also, when we launched our enterprise SSDs, we provided them with proof of concept. After successful testing, we now supply them with a full storage and memory solution.

During the challenging times of Covid and lockdowns, Kingston took the decision in ensuring that their key data centers were prioritised with a stable supply of products, and continue to support them by providing future-proof solutions. The combination of pricing and flexibility together with our technical service continues to make a big difference compared to competitive vendors. Together we have established a prosperous business relationship and are a trusted advisor.

As a result, this hosting provider ensures business continuity and guarantees the best-in-class service to their 200,000 plus customers.

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